Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations

DBS Bank Ltd; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

DBS Bank Ltd in Chennai is seeking a Customer Service professional to provide exceptional support across multiple channels. You will handle banking inquiries, ensure timely resolutions, and maintain detailed records of interactions.

The role requires 1–2 years in a customer service or contact center role within banking, with strong communication skills and the ability to adapt in a dynamic environment. This is a full-time, on-site position in Chennai.

Qualifications

• 1–2 years in customer service or contact center within banking/financial services.
• Strong communication and interpersonal abilities to interact with diverse clients.
• Proficient with software applications and digital tools for client interactions.
• Ability to adapt in a fast-paced environment and prioritize tasks.

Responsibilities

• Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat
• Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution
• Proactively identify and address client needs, offering appropriate solutions and products
• Maintain accurate and detailed records of client interactions and transactions
• Collaborate with cross-functional teams to enhance the overall customer experience
• Continuously develop product knowledge and stay updated on industry trends and regulations
• Adhere to all relevant policies, procedures, and compliance requirements

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Job description

Business Function Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat
• Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution
• Proactively identify and address client needs, offering appropriate solutions and products
• Maintain accurate and detailed records of client interactions and transactions
• Collaborate with cross-functional teams to enhance the overall customer experience
• Continuously develop product knowledge and stay updated on industry trends and regulations
• Adhere to all relevant policies, procedures, and compliance requirements

Requirements

• Minimum 1-2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
• Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions
• Proficient in using various software applications and digital tools to support client interactions
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Commitment to delivering exceptional customer service and a passion for the banking industry

Location: Chennai-DBIL Job: Customer Service Schedule: Regular Employee Status: Full time

DBS is more than a bank — we’re shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.