Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations

DBS Bank Ltd; Pune District; On-site; INR 260,000 - 420,000; Full time

Job summary

DBS Bank Ltd in Pune-DBIL is seeking a dedicated Customer Service professional to assist clients across phone, email, and chat channels, resolving inquiries and processing banking transactions with accuracy.

The role emphasizes strong communication, problem-solving, and a customer-centric approach, aligned with banking regulations and compliance, in a fast-paced work environment.

Qualifications

• 1–2 years in customer service or contact center, preferably in banking.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency with software applications and digital tools.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist clients with banking inquiries and transactions.
• Identify and address client needs with tailored solutions.
• Maintain accurate records of interactions and transactions.
• Collaborate with cross-functional teams to improve customer experience.
• Develop product knowledge and stay updated on trends and regulations.
• Adhere to policies, procedures, and compliance requirements.

Skills

Customer service

Communication

Problem solving

Digital tools

Tools

CRM software

Job description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat
• Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution
• Proactively identify and address client needs, offering appropriate solutions and products
• Maintain accurate and detailed records of client interactions and transactions
• Collaborate with cross-functional teams to enhance the overall customer experience
• Continuously develop product knowledge and stay updated on industry trends and regulations
• Adhere to all relevant policies, procedures, and compliance requirements

Requirements

• Minimum 1-2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
• Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions
• Proficient in using various software applications and digital tools to support client interactions
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Commitment to delivering exceptional customer service and a passion for the banking industry

Location:

Pune-DBIL

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time