Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations

DBS; Chennai; In loco; INR 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

DBS is seeking an Assistant Officer, Specialist for the Chennai-DBIL contact centre. You will handle customer inquiries via phone, email, and chat, resolve banking transactions, and offer tailored product solutions. Collaboration with cross-functional teams and ongoing product knowledge updates are expected.

The role requires 1–2 years in customer service within financial services, strong communication, and proficiency with digital tools. This is a full-time on-site position located in Chennai.

Competenze

• 1-2 years of experience in a customer service or contact center role in banking/financial services preferred.
• Strong communication and interpersonal skills for diverse client interactions.
• Proficient with software applications and digital tools to support client interactions.

Mansioni

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist clients with banking inquiries and transactions, ensuring prompt resolution.
• Maintain accurate records of client interactions and transactions and collaborate with cross-functional teams.

Conoscenze

Customer service

Interpersonal skills

Problem solving

Digital tools literacy

Multitasking

Descrizione del lavoro

## Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & OperationsApply: Chennai-DBIL: Full time: Posted Today: End Date: November 19, 2026 (29 days left to apply): WD89855**Business Function**Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.**Responsibilities*** Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat* Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution* Proactively identify and address client needs, offering appropriate solutions and products* Maintain accurate and detailed records of client interactions and transactions* Collaborate with cross-functional teams to enhance the overall customer experience* Continuously develop product knowledge and stay updated on industry trends and regulations* Adhere to all relevant policies, procedures, and compliance requirements**Requirements*** Minimum 1-2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry* Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds* Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions* Proficient in using various software applications and digital tools to support client interactions* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities* Commitment to delivering exceptional customer service and a passion for the banking industry**Location:**Chennai-DBIL**Job:**Customer Service**Schedule:**Regular**Employee Status:**Full time