Assistant Medical Superintendent

Medanta; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Medanta invites applications for a hospital administration role focused on discharge management, medical administration, patient experience, quality and safety, and emergency coordination. The incumbent will work closely with clinical and non-clinical teams to ensure smooth IPD discharge processes, timely documentation, and adherence to hospital SOPs.

The role requires MBBS/ BDS and preferably MBA/MHA or related hospital administration qualification, with experience in IPD operations and

Qualifications

• MBBS/ BDS from a recognized institution.
• MBA/MHA/PG Diploma in Hospital Administration preferred.
• 2+ years of relevant hospital/medical administration experience (IPD operations, discharge management, NABH/quality processes) preferred.

Responsibilities

• Discharge Management: oversee IPD discharge from initiation to final exit; ensure timely discharge summaries; coordinate with Nursing, Pharmacy, Billing, Insurance, Medical Records; monitor discharge TAT and MIS.
• Medical Administration: support policy implementation, coordinate medical staff rosters and deployment; ensure collaboration across consultants, RMOs, nursing and clinical departments.
• Patient Experience & Grievance Management: address escalated concerns; ensure timely resolution of complaints; maintain clear communication with patients and teams.
• Quality & Patient Safety: ensure compliance with patient safety practices and clinical protocols; participate in quality audits and corrective actions; support NABH and accreditation requirements.
• Emergency & Critical Situations: coordinate with clinical teams during emergencies; ensure escalation and communication; support disaster management activities.
• MIS & Performance Monitoring: review MIS including admission, discharge, bed occupancy and KPIs; identify gaps and report to Hospital Management.

Education

MBBS/ BDS

MBA/MHA/PG Diploma in Hospital Administration

Job description

Job Objective

To support the Medical Superintendent in ensuring smooth clinical and hospital operations, effective patient care, timely discharge processes, coordination between clinical and non-clinical departments, patient satisfaction, quality compliance and adherence to hospital policies and protocols.

Job Responsibilities

Discharge Management

• Monitor the complete IPD discharge process from initiation of discharge advice to final patient exit.
• Ensure timely preparation and completion of discharge summaries by treating consultants/clinical teams.
• Coordinate with Nursing, Pharmacy, Billing, TPA/Insurance, Medical Records and other concerned departments for smooth discharge.
• Monitor discharge TAT and identify bottlenecks causing delays.
• Ensure discharge prescriptions, investigation reports, follow-up advice and patient instructions are completed before discharge.
• Coordinate for timely clearance of pending clinical, billing, pharmacy and documentation requirements.
• Review and resolve escalated discharge-related issues raised by patients and attendants.
• Monitor planned and unplanned discharge processes and ensure adherence to hospital SOPs.
• Track delayed discharges and prepare MIS for review by hospital management.

Medical Administration

• Support implementation of hospital policies, SOPs and clinical protocols.
• Coordinate medical staff rosters, duty schedules and manpower requirements.
• Monitor availability and deployment of medical staff as per operational requirements.
• Facilitate coordination between consultants, RMOs, nursing and clinical departments.

Patient Experience & Grievance Management

• Address escalated patient and attendant concerns related to clinical services and hospital processes.
• Ensure timely resolution of patient complaints and coordinate with concerned departments.
• Maintain effective communication with patients, attendants and clinical teams.

Quality & Patient Safety

• Ensure compliance with patient safety practices, clinical protocols and quality standards.
• Participate in clinical audits, quality improvement initiatives and corrective/preventive actions.
• Support NABH and other accreditation requirements.
• Monitor incident reporting and ensure appropriate follow-up and closure.

Emergency & Critical Situations

• Coordinate with clinical teams during medical emergencies and critical situations.
• Ensure appropriate escalation and communication during emergencies.
• Support emergency preparedness and disaster management activities.

MIS & Performance Monitoring

• Review clinical and operational MIS, including admission, discharge, discharge TAT, bed occupancy and patient-related KPIs.
• Identify process gaps and coordinate corrective actions.
• Prepare periodic reports and updates for the Medical Superintendent / Hospital Management.

Qualification & Experience

• MBBS/ BDS from a recognized institution.
• MBA/MHA/PG Diploma in Hospital Administration will be preferred.
• 310 years of relevant experience in hospital/medical administration, preferably in a multispecialty hospital.

Experience in IPD operations, discharge management, clinical coordination and NABH/quality processes will be preferred.