Assistant Manager - Transformation

GMG; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GMG is undergoing a digital and operational transformation to redefine its retail operations in India. This role leads the integration of technology with business processes to drive innovation, growth, and enhanced customer experiences across sales, inventory, and service.

The candidate will leverage data analytics, AI insights, and agile methodologies to implement best practices, manage stakeholders, and deliver measurable outcomes.

Qualifications

• 5+ years of experience in retail transformation, process optimization, or digital innovation roles.
• Proven track record of leading cross-functional projects and delivering measurable results.
• Understanding of retail business and data-driven decision making.

Responsibilities

• Lead the digital and operational transformation of GMG to integrate technology with business operations.
• Identify opportunities to streamline operations across sales, inventory and customer service.
• Manage data-driven methodologies to monitor, evaluate, and improve performance.
• Research and deploy emerging technologies to enhance retail operations.
• Drive digital transformation initiatives and change management across departments.
• Collaborate with Audit, Marketing, Supply Chain and store ops to ensure cohesive implementation.
• Maintain project trackers, monitor timelines, and report status and ROI post-rollout.

Skills

Retail transformation

Data analytics

Agile project management

Stakeholder management

Process optimization

Cross-functional leadership

AI & data analytics

Microsoft Excel

Power BI

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

Role Summary :

As transformation team, you will lead the digital and operational transformation of the organisation, ensuring the seamless integration of technology with business operations to drive innovation, growth, and enhanced customer experiences.

This role combines deep understanding of retail and technical acumen to redefine the retail environment, creating value through innovative IT solutions, data-driven decision-making, and optimized customer engagement.

The role focuses on driving key projects - development, implementation, and continuous improvement of best practices, processes, and tools across the organization.

Responsibilities:

• Process Optimization:
• Identify opportunities to streamline operations across sales, inventory and customer service.
• Manage the implement data-driven methodologies to monitor, evaluate, and improve performance.
• Innovation and Digital Transformation:
• Research and manage the deploy emerging technologies and innovative solutions to enhance retail operations.
• Drive digital transformation initiatives, leveraging emerging technologies to stay ahead in the competitive retail IT landscape.
• Change Management:
• Act as a catalyst for change, support adoption of new processes, tools, and technologies.
• Lead transitioning to improved practices through training and mentoring.
• Collaboration and Cross-Functional Alignment:
• Work closely with departments such as, Audit marketing, supply chain, and store operations to ensure cohesive implementation of initiatives.
• Facilitate knowledge-sharing and collaboration across teams to foster innovation.
• Project Management:
• Ensure all project tracker and elevate any deviations from timelines and present status updates.
• Ensure sustainability of execution/ implementation post roll-out and track ROI.

People Management

The incumbent holds no direct supervisory responsibilities but is expected to engage effectively within their function and collaboratively across cross-functional teams. This role contributes meaningfully, whether through operational contributions and/or by offering specialized expertise, guidance, and support, to ensure alignment with either functional and/or strategic organizational goals and objectives.

Functional / Technical Competencies:

• Understanding of Retail Business
• Data Analytics and Business Intelligence
• Agile and Project Management Methodologies
• Proficiency in Microsoft tools including Excel, Powerpoint, Word
• Strong understanding of AI and data analytics
• Strong stakeholder management capabilities
• Proficiency in process optimization, and performance measurement tools
• Understanding of inventory and stock management processes
• 5+ years of experience in retail transformation, process optimization, or digital innovation roles.
• Proven track record of leading cross-functional projects and delivering measurable results.