Techno-Functional Manager – Field Digital Transformation, Data & AI

Titan Company; Bengaluru; Hybrid; INR 2,400,000 - 3,400,000; Full time

Job summary

Titan Company in Bengaluru seeks a techno‑functional leader to bridge business and technology across its retail divisions. You will own digital products, analytics, customer data and AI end to end, shaping solutions and ensuring they are delivered and used.

You may build solutions hands‑on or lead vendor teams, coordinating across stores, boardrooms and tech reviews with a strong emphasis on data governance, BI, GenAI and customer insights to drive sales productivity.

Qualifications

• Bachelor degree in CS/IT or related field; MCA considered.
• MBA preferred in Sales/Marketing/Analytics.

Responsibilities

• Techno‑Functional Manager – Field Digital Transformation, Data & AI end to end.
• Delivery: Run roadmap and sprint execution for predictable, high‑quality releases.
• Platform Health: Keep platforms stable and fast, with fresh data and a reliable user experience.
• BI & Analytics: Build leadership dashboards and KPIs that give trusted, actionable insights.
• AI & Innovation: Design and build GenAI and agentic solutions that automate work and add business value.
• Data Governance: Ensure data quality, privacy and compliance for customer master data.

Skills

SQL

Data Modeling

Data Warehousing

Tableau

Power BI

Python

Generative AI

LLM

Education

B.E./B.Tech Computer Science/IT

MBA in Sales/Marketing/Systems/Analytics

Tools

AWS

REST APIs

ReactJS

Node.js

Jira

Confluence

Job description

Job Requirements

The Role

• Act as the bridge between business and technology across several retail divisions
• Own digital products, analytics, customer data and AI end to end
• Understand business needs, shape solutions, and make sure they are delivered and actually used
• Build solutions hands‑on or lead vendor teams and interns
• Combine the roles of Business Analyst, Product Owner, Project Manager, Data & BI Lead and AI builder
• Work comfortably across stores, boardrooms and tech reviews

Key Responsibilities

• Techno‑Functional Manager – Field Digital Transformation, Data & AI: Own field‑facing digital products end to end to raise sales‑force productivity
• Delivery: Run roadmap and sprint execution for predictable, high‑quality releases
• Platform Health: Keep platforms stable and fast, with fresh data and a reliable user experience
• BI & Analytics: Build leadership dashboards and KPIs that give trusted, actionable insights
• AI & Innovation: Design and build GenAI and agentic solutions that automate work and add business value
• Data Governance: Ensure data quality, privacy and compliance for customer master data

How Success Is Measured

• Active users %, retention and field CSAT
• Roadmap adherence, sprint predictability and production defects
• Uptime, load time and data freshness
• On‑time dashboard delivery, dashboard usage and manual reports retired
• PoC‑to‑production conversion and measured business impact
• Reconciliation accuracy and compliance adherence

Key Interfaces

• External: Technology vendors, implementation partners, product and platform partners, consulting agencies
• Internal: Business teams, sales and field force, marketing, IT and digital, BI and analytics, information security, PMO and leadership, data governance and privacy teams

Why Join Us

• Wide scope across products, data, customer master data and AI in several divisions
• Own a business‑critical platform used daily by sales teams across India
• Direct visibility with CXO‑level leadership
• Build AI that real users adopt, not just presentations
• A fast‑track path to larger digital product and AI leadership roles

Work Experience

Ideal Candidate

• A high‑potential techno‑functional professional who bridges business and technology
• Understands application architecture, data and GenAI well enough to design solutions and challenge partners
• Can personally build AI prototypes and connect with field teams to drive adoption

Education & Qualifications

• B.E./B.Tech in Computer Science, IT, Data Science or a related discipline (MCA or equivalent also considered)
• MBA in Sales, Marketing, Systems or Analytics preferred

Experience

• 3–10 years across Product/Project Management, Business Analysis, BI & Analytics, Software Development or Digital Transformation
• Proven delivery of web/mobile applications with development teams, ideally including vendor management
• Hands‑on experience building AI/ML or GenAI solutions; production deployment is a strong plus
• Retail, consumer or Sales Force Automation (SFA) exposure preferred

Must‑have Skills

• Data & BI: SQL, Data Modeling, Data Warehousing, Tableau, Power BI
• AI & GenAI: Python, Generative AI, Large Language Models (LLM), Prompt Engineering, RAG, AI Agents
• Customer Master Data: Master Data Management, Data Quality, Data Governance, deduplication
• Application & Cloud: AWS, REST APIs, ReactJS, Node.js, Mobile app releases
• Delivery: Agile / Scrum, Product Management, Business Analysis, Requirements Management, UAT, Jira, Confluence
• Functional: Retail sales KPIs (target vs achievement, footfall, conversion, ATV, UPT, LFL growth)

Nice‑to‑have Skills

• Data: dbt, Datastage, Airflow, AWS Glue, Google Analytics (GA4), Mixpanel, CleverTap
• MDM/CDP tools: Informatica, Reltio, SAP MDG, Salesforce Data Cloud
• AI: LangChain / LangGraph, CrewAI, Amazon Bedrock, Azure OpenAI, vector databases, machine learning
• Engineering: Microservices, serverless, CI/CD
• Other: Figma; CSPO/PSPO, PMP, CSM, Tableau or AWS certifications; DPDP Act; CRM / SFA platforms

Behavioural Competencies

• Clear communication and storytelling with data, from the store floor to the boardroom
• Stakeholder management and influencing without authority
• Ownership, bias for action and comfort with ambiguity
• Empathy and a field‑user‑first mindset
• Analytical, data‑driven decision making
• Continuous learning and an innovation mindset

Other Requirements

• Languages: Professional fluency in English and Hindi; knowledge of other Indian regional languages is good to have
• Travel: Willingness to travel to stores, field teams and regional offices as needed