Senior Manager – IT & Digital Transformation

Engage Experts International; Mumbai; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Engage Experts International is seeking a dynamic technology-led business transformer to drive efficiency, automation and scalability across its restaurant brands and operations in Mumbai. The role oversees technology deployment for new outlets, brands, and international markets, with responsibility for cybersecurity and partnerships.

You will lead the digital-transformation roadmap, identify automation opportunities across Operations, Procurement, Inventory, Finance, HR and Supply Chain, and

Qualifications

• 10–15 years of technology/digital transformation experience in multi-outlet F&B, hospitality or multi-store retail.
• Proven track record delivering automation and systems integration across a distributed business.
• Strong understanding of POS, ERP, business apps, data/BI and digital platforms.
• Exposure to international/multi-country operations preferred.

Responsibilities

• Lead the technology and digital-transformation roadmap across restaurants, central functions and markets.
• Identify and automate high-impact business processes across Operations, Procurement, Inventory, Finance, HR and Supply Chain.
• Drive integration and optimisation of POS, ERP, CRM/loyalty, ordering/delivery, inventory, workforce and enterprise systems.

Skills

Digital transformation

Automation

Systems integration

Data/BI

Technology leadership

Tools

POS

ERP

CRM

BI tools

Job description

About

Our Client is a fast-growing global F&B group building and scaling distinctive restaurant brands across markets and cultures. We are looking for a dynamic & commercially sharp technology-led business transformer to drive efficiency, automation and scalability across our brands and operations.

• Location: Kanjurmarg West, Mumbai
• Industry: Food and Beverage Services
• Timing: 10:00am to 7:00pm
• Experience: 10 – 15 years
• Working days: 5 Days
• Employment Type: Full-Time

The Role

• Lead the technology and digital-transformation roadmap across restaurants, central functions and markets.
• Identify and automate high-impact business processes across Operations, Procurement, Inventory, Finance, HR and Supply Chain.
• Drive integration and optimisation of POS, ERP, CRM/loyalty, ordering/delivery, inventory, workforce and enterprise systems.
• Use AI, automation, analytics and BI to improve productivity, decision-making and cost efficiency.
• Build actionable real-time dashboards and management information systems.
• Lead technology deployment for new outlets, brands and international markets.
• Manage technology partners, integrations, infrastructure, cybersecurity and business continuity.
• Drive user adoption and measurable ROI from technology investments.

Ideal Profile

10 – 15 years' experience in technology/digital transformation within multi-outlet F&B, hospitality or multi-store retail.

• Proven track record of personally delivering automation, systems integration and process transformation across a distributed business.
• Strong understanding of POS, ERP, business applications, data/BI and digital platforms.
• Commercial and hands-on — able to translate business problems into simple, scalable technology solutions.
• Exposure to international and multi-country operations strongly preferred.

Success Measures

Productivity improvement

• Cost savings
• Process automation
• System adoption
• Data visibility
• Reduced manual intervention
• Technology ROI
• Successful new-market deployment

The mandate

Use technology, data and automation to make simpler, faster, smarter and more scalable as the Group grows globally.