Senior Training Manager

Sutherland; Mumbai, Navi Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Sutherland in Navi Mumbai (Airoli) is hiring a Senior Training Manager for a five-day work-from-office role with shifts mainly from 12 pm to 12 am. The role partners with Service Delivery to drive training effectiveness and learner outcomes, coaching trainers, and overseeing nesting operations.

Requires strong LMS knowledge and leadership, with 3–5 years in similar roles. The incumbent will plan training resources, analyze performance, and develop curriculum improvements to enhance 30-60-90 day

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years of experience in a Training Manager role, preferably in fintech or BPO environments.
• Strong understanding of omnichannel support (voice, chat, email, social, app-based).
• Experience with Learning Management Systems (LMS) and e-learning platforms.
• Excellent leadership, analytical, and communication skills.

Responsibilities

• Partner with Service Delivery & functional owners to establish and execute strategic training methodologies.
• Observe, coach, and develop trainers; supervise delivery of training and nesting operations.
• Train classes when required; monitor, analyze, and improve new hire performance.
• Plan, manage training resources for ramps and backfill classes; prepare training reports.
• Lead needs analysis for account performance improvement; implement action plans to improve delivery and learner experience.

Skills

Leadership

Analytical

Communication

LMS experience

Education

Bachelor's degree

Tools

LMS / e-learning platforms

Job description

Greetings from Sutherland!

We are hiring for a Senior Training Manager for our Navi Mumbai(Airoli) location. This is a 5 day work from office opportunity with shifts predominantly between the 12 pm - 12 am window. Please see below the job description and qualifications required for the same.

Job Description

The Program Training Manager/Sr. Manager role partners with Service Delivery & functional owners to establish and execute strategic training methodologies that drive business performance. The role is responsible for observing, coaching, and developing trainers; supervise delivery of training and nesting operations; train classes when required; monitor, analyze, and improve new hire performance in classroom, nesting, and during 30-60-90 days tenure; Plan, plot, manage training resources for ramps and backfill classes; prepare accurate and meaningful internal and external training reports; Lead or participate in needs analysis for account performance improvement; Create and execute action plans for improving training delivery, curriculum, and learner experience; initiate curriculum modification or development based on program needs.

Qualifications

• Bachelors Degree or equivalent experience.
• 3-5 years of experience in a Training Manager role, preferably in fintech or BPO environments.
• Strong understanding of omnichannel support (voice, chat, email, social, app-based).
• Experience with Learning Management Systems (LMS) and e-learning platforms.
• Excellent leadership, analytical, and communication skills.