Assistant Manager- Training

Globiva; New Delhi, Gurugram District; On-site; INR 540,000 - 660,000; Full time

Job summary

Globiva in Delhi is seeking an Assistant Manager Training to lead the training team for new hires and existing staff. You will develop modules, presentations and learning materials aligned with process requirements.

You will oversee NHT, OJT and refresher training, monitor effectiveness through assessments and reports, and drive continuous improvement. Collaboration with Operations, Quality and HR is required, along with Train-the-Trainer coaching.

Qualifications

• Minimum experience in BPO training and team handling.
• Strong communication and presentation skills.
• Proficiency in MS Excel, PowerPoint, and training MIS.
• Ability to manage multiple training batches and stakeholders.

Responsibilities

• Lead and manage the training team for new hires and existing employees.
• Oversee NHT, OJT, and refresher training.
• Develop training modules, presentations, and learning materials as per process requirements.
• Monitor training effectiveness through assessments, evaluations, and performance reports.
• Coordinate with Operations, Quality, and HR to improve employee performance.
• Analyze training gaps and implement improvement plans to enhance productivity and quality.
• Track key training metrics: pass %, certification rate, nesting performance, training effectiveness.
• Conduct Train-the-Trainer sessions and coach trainers to improve delivery.
• Ensure timely completion of training batches and achievement of targets.

Skills

Communication

Presentation

Leadership

Team management

Analytical skills

BPO training

Process improvement

MS Excel

PowerPoint

Training MIS

Stakeholder mgmt

Tools

MS Excel

PowerPoint

Training MIS

Job description

Job Title: Assistant Manager Training

Industry: BPO

Roles & Responsibilities

• Lead and manage the training team for new hires and existing employees.
• Oversee NHT (New Hire Training), OJT (On-the-Job Training), and refresher training.
• Develop training modules, presentations, and learning materials as per process requirements.
• Monitor training effectiveness through assessments, evaluations, and performance reports.
• Coordinate with Operations, Quality, and HR teams to improve employee performance.
• Analyze training gaps and implement improvement plans to enhance productivity and quality.
• Track key training metrics, including pass percentage, certification rate, nesting performance, and training effectiveness.
• Conduct Train-the-Trainer sessions and coach trainers to improve delivery.
• Ensure timely completion of training batches and achievement of business targets.

Required Skills

• Excellent communication and presentation skills.
• Strong leadership, team management, and analytical skills.
• Experience in BPO training and process improvement.
• Proficiency in MS Excel, PowerPoint, and training MIS.
• Ability to manage multiple training batches and stakeholders.

Budget upto 6LPA

Experience: Relevant experience in BPO training and team handling preferred.