Senior Manager Process Training

TP; Malad; Sur place; INR 1 500 000 - 2 500 000; Plein temps

Résumé du poste

TP in Bengaluru seeks a Senior Manager Process Training with 5-10 years of experience in process training and development. The role focuses on enhancing customer service and operations through structured programs and leadership.

Responsibilities include needs assessments, cross-functional collaboration, and coaching to improve team performance, using LMS and e-learning tools to deliver high-quality content.

Qualifications

• 5-10 years in process training and development.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze complex problems and develop effective solutions.
• Experience with training software and e-learning platforms.

Responsabilités

• Develop and implement comprehensive process training programs to enhance employee skills and knowledge.
• Conduct needs assessments to identify training gaps and develop targeted solutions.
• Collaborate with cross-functional teams to design and deliver high-quality training content.
• Evaluate the effectiveness of training programs and recommend improvements.
• Maintain records of training activities and participant feedback.
• Provide coaching and mentoring to junior team members.

Connaissances

Communication

Leadership

Training needs analysis

Instructional design

Presentation

Outils

LMS platforms

Authoring tools

Description du poste

Looking for a skilled Senior Manager Process Training to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in process training and development, with a strong background in customer service and operations management.

Roles and Responsibility

• Develop and implement comprehensive process training programs to enhance employee skills and knowledge.
• Conduct needs assessments to identify training gaps and develop targeted solutions.
• Collaborate with cross-functional teams to design and deliver high-quality training content.
• Evaluate the effectiveness of training programs and recommend improvements.
• Manage and maintain accurate records of training activities and participant feedback.
• Provide coaching and mentoring to junior team members to improve their performance.

Job Requirements

• Proven experience in process training and development, preferably in a customer service or operations environment.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze complex problems and develop effective solutions.
• Experience with training software and technologies, such as e-learning platforms and authoring tools.
• Strong leadership and team management skills, with the ability to motivate and inspire team members.