Assistant Manager / Sr. Executive – Customer Care

Signode; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Signode India Limited in Jaipur, India, is looking for an Assistant Manager / Senior Executive in Reliability Services to deliver high-level technical support at customer sites. The role includes attending breakdown calls, driving revenue for services and spares, and collecting customer feedback.

The candidate should be a Diploma or Engineering graduate in Electrical or Mechanical with a minimum of 5 years of service experience and should be proficient in MS Office, with strong communication and

Qualifications

• Diploma or Engineering degree in Electrical/Mechanical
• 60% and above across all academics
• Minimum 5 years of service experience

Responsibilities

• Attend breakdown calls of electrical and mechanical nature
• Generating target revenue for services and spares
• Collect feedback from customer and share it with the concerned department
• Prepare reports by collecting, analyzing, and summarizing information
• Effectively handles customer inquiries and complaints
• Coaching and developing distributor service team

Job description

JOB DESCRIPTION

Position Summary:

The incumbent shall be responsible for providing high level of technical support to customers at their assigned location

Key Roles & Responsibilities:

• § Attend breakdown calls of electrical and mechanical nature
• § Generating target revenue for services and spares
• § Collect feedback from customer and share it with the concerned department
• § Prepare reports by collecting, analyzing, and summarizing information
• § Effectively handles customer inquiries and complaints
• § Coaching and developing distributor service team

Candidate Profile:

Qualification & Certification (if applicable

• § Diploma or Engineering Graduate (Electrical / Mechanical)
• § Good academic records, 60 % & above across all academics

Experience

• § Minimum 5 years of relevant experience in service

Computer Skills

• § Proficient in MS Office

Communication & Language Proficiency

• § Strong written and verbal communication skills
• § Simple, clear and customer-centric communication
• § Excellent business communication and presentation skills

Organization Name Signode India Limited

Position Title Assistant Manager /Senior Executive

Reports to Sr. Manager - Customer Care

Department Reliability Services

Job Location/Country Jaipur - India

Core Competencies/Skill/Any other attribute relevant to the role

• § Practical knowledge of mechanical, electrical and knowledge of PLC programming
• § Passionate about service
• § Good problem-solving skills
• § Self-motivated and goal-oriented, desire to deliver results
• § Fast learner and quick thinker

Why Signode?

We are an employee centric organization and believe in empowering our employees. Through our policies, procedures and employee engagement interventions, we focus on building a motivated, engaged and talented workforce that will strive towards Signode’s growth. We are an equal employment opportunity employer and believe that embracing Diversity and Inclusion will help pave the way for a sustainable future by attracting and retaining the most talented people.

As you join Signode, you will discover how it feels working with passionate teams who excel at their work, a team that encourages and rewards individuals for their ability to think out of the box and a team that provides exposure to help individuals discover their hidden potential and add value to the organization.