Customer Service Supervisor

First Source Energy India; Chennai; On-site; INR 300,000 - 450,000; Full time

Job summary

First Source Energy India is seeking a Customer Service Associate to act as the local customer contact in India, coordinating orders and supporting bids and on-site training. You will handle pre-sales and post-sales inquiries, including declarations, complaints and warranties, while working with regional teams to resolve issues.

The role requires strong English, an electrical/electronics background, and a customer-centric, team-oriented mindset with willingness to travel within India.

Qualifications

• Good command of English.
• PV industry experience is preferred.
• Electrical/Electronics background required.
• Strong people skills and customer-centric approach.
• Ability to analyze customer claims and propose resolutions.
• Motivated, responsible and a team player.
• Willingness to travel to customer sites within India.

Responsibilities

• Serve as local contact window for customers.
• Coordinate special orders with PD, PM and others.
• Support on India project bids and on-site training.
• Process and respond to pre-sales/Post-sales enquiries, complaints, warranties.
• Collaborate with regional teams to resolve customer requests and issues.
• Follow up on complaint handling to meet KPIs within time.
• Follow up on RMA processes (replacement/returns for India).
• Ensure efficient resolution of customer requests and issues.
• Assist with regional warehouse stock management for RMAs/Spare parts.
• Adhere to workflow procedures and develop improved ones.
• Perform other assigned customer service related tasks.

Skills

English

PV industry

Electrical background

People skills

Analytical thinking

Team player

Willing to travel (India)

Education

Electrical & Electronics Engineering

Job description

Responsibilities:

• 1. Local contact window for customer .


• 2. Coordination of special orders from global customer with PD, PM, etc.


• 3. Support on India project bids, on-site training


• 4. Receives, processes, verifies and responds to customer pre-sales/post-sales enquiries, declaration support, complaints, warranty, etc.


• 5. Work with regional teams inter-departmental staff to resolve customer requests, issues and complaints.


• 6. Follow up customer complaint handling process, Ensure that KPI is maintained within stipulated time.


• 7. Follow-up RMA process (Replacement and returns for India)


• 8. Ensure customer requests and issues are resolved in a systematic and efficient manner.


• 9. Support regional warehouse stock management for RMA/Spares (Pending warehouse completion)


• 10. Follow systematic workflow/procedures.


• 11. Review and develop improved procedures.


• 12. Other assigned misc customer service related work

Requirements:

• 1. Good command of English


• 2. PV industry experience is preferred.


• 3. Electrical and Electronics Engineering background.


• 4. Good soft skills and people skills, customer centric.


• 5. Ability to analyse customer claim issues and propose sensible resolutions.


• 6. Motivated, responsible and team player.


• 7. Travelling to customer site(s) within India

Industry Renewables Environmentand Electrical/Electronic Manufacturing

Employment type Full-time

Experience Associate

Job function Customer Service