Senior Reservation Associate

East India Hotels (EIH); New Delhi; On-site; INR 400,000 - 650,000; Full time

Job summary

East India Hotels (EIH) in New Delhi, Delhi is seeking a Reservations Associate to manage bookings and deliver exceptional service. The role emphasizes handling inquiries, coordinating reservations, and maintaining client relationships to ensure guest satisfaction.

You will collaborate with multiple departments to ensure smooth operations and accurate documentation of all reservations and interactions with clients.

Qualifications

• Experience in reservations management or related hospitality role.
• Strong customer service orientation and communication skills.
• Ability to build and maintain client relationships and understand needs.

Responsibilities

• Manage and coordinate reservations, ensuring accuracy and efficiency.
• Provide exceptional customer service, responding to queries and resolving issues promptly.
• Develop and maintain relationships with clients, understanding their needs and preferences.
• Collaborate with other departments to ensure seamless operations and high-quality service delivery.
• Analyze and resolve complex reservation-related issues, providing solutions or alternatives when necessary.
• Maintain accurate records of reservations, transactions, and client interactions.

Job description

• Manage and coordinate reservations, ensuring accuracy and efficiency.
• Provide exceptional customer service, responding to queries and resolving issues promptly.
• Develop and maintain relationships with clients, understanding their needs and preferences.
• Collaborate with other departments to ensure seamless operations and high-quality service delivery.
• Analyze and resolve complex reservation-related issues, providing solutions or alternatives when necessary.
• Maintain accurate records of reservations, transactions, and client interactions.

Disclaimer

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.