Reservation Coordinator

Hilton Hotels; Kamrup Metropolitan; On-site; INR 300,000 - 500,000; Full time

Job summary

Hilton Hotels is seeking a Reservations Agent to maximize revenue by converting enquiries into confirmed bookings and maintaining guest relations. You will liaise with Commercial and Front Office teams to deliver memorable experiences and uphold Hilton's hospitality standards.

This role requires strong communication, organizational skills, and proficiency in hotel systems, with English fluency advantageous for translation tasks. The position involves onsite work in a dynamic hotel environment.

Qualifications

• Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
• Proven organizational and administrative abilities, with excellent time management.
• Ability to multitask, stay detail-oriented, and deliver high-quality work under pressure.
• Self-motivated and adaptable, able to work independently and as part of a team.
• Proficiency in hotel systems (e.g., OnQ, Delphi) and Microsoft Office applications.
• Prior hospitality experience and fluency in English (for translation tasks) are advantageous.

Responsibilities

• Warmth Hospitality: Deliver genuine, welcoming service that reflects Hilton's commitment to hospitality.
• Team Stakeholder Collaboration: Foster strong communication and teamwork across Reservations, Groups, and all departments.
• Client Guest Relations: Build and maintain relationships with VIPs, loyalty members, corporate clients, and internal teams.
• System Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby.
• Operational Accuracy: Accurately process reservations, maintain data integrity, and support front office duties as needed.
• Service Commercial Focus: Maximize room revenue through proactive selling and guest feedback.

Skills

Interpersonal skills

Organizational skills

Time management

Multitasking

Teamwork

English proficiency

Tools

OnQ

Delphi

Delphi FDC

Microsoft Office

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire Commercial and Front Office teams. As a Reservations Agent , you re not just helping manage the hotel s reservations operations - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.


• Proven organizational and administrative abilities, with excellent time management.


• Ability to multitask, stay detail-oriented, and deliver high-quality work under pressure.


• Self-motivated and adaptable, able to work independently and as part of a team.


• Proficiency in hotel systems (e. g. , OnQ, Delphi) and Microsoft Office applications.


• Prior hospitality experience and fluency in English (for translation tasks) are advantageous.

Here s what you ll do during a typical day:

• Warmth Hospitality: Deliver genuine, welcoming service that reflects our commitment to being the most hospitable company in the world.


• Team Stakeholder Collaboration: Foster strong communication and teamwork across Reservations, Groups, and all departments to ensure smooth operations.


• Client Guest Relations: Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams, ensuring exceptional service.


• System Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.


• Operational Accuracy: Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.


• Service Commercial Focus: Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.