Assistant Manager -Relationship Manager

TÜV SÜD; Mumbai; Hybrid; INR 4,000,000 - 6,000,000; Full time

Job summary

TÜV SÜD Group in Mumbai, India, invites an experienced leader to oversee Medical Devices & Healthcare initiatives within the South Asia region. The role requires guiding teams, shaping strategy, and delivering profitable growth across the medtech portfolio.

You will drive P&L ownership, stakeholder collaboration, regulatory knowledge, and a strong focus on customer experience in a hybrid work setting. Employment is full time.

Qualifications

• Strong analytical skills with the ability to interpret data and trends.
• Excellent communication and interpersonal skills, with the ability to build association with internal and external stakeholders.
• Demonstrated leadership ability with experience managing teams and driving performance.
• Ability to develop and execute plans to achieve organizational objectives.
• Knowledge of regulatory requirements and industry standards related to medical devices.

Responsibilities

• Set clear objectives and performance expectations for team members.
• Foster a collaborative and positive team culture focused on achieving organizational goals.
• Accountable for profit and loss (P&L) of the related client base and grow profitability.
• Develop and execute strategies to increase profitability within the designated area.
• Identify opportunities for business growth and expansion.
• Collaborate with internal stakeholders to develop innovative solutions for customers.
• Forecast market trends and customer data to inform strategic decisions.
• Monitor KPIs related to customer satisfaction, revenue, and profitability.
• Ensure consistent and high-quality customer experience across touchpoints.
• Lead medtech market cultivation and stay informed about regulations and best practices.
• Collaborate with MHS Global on strategic initiatives and global projects.
• Allocate and manage work; adhere to TÜV SÜD signature procedures (ID 4878).

Skills

Analytical skills

Communication skills

Leadership

Stakeholder management

Strategic thinking

Education

University degree in electrical or mechanical or medical engineering, medicine, chemistry, physics or microbiology

Job description

At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group.

Your Tasks

• Set clear objectives and performance expectations for team members.
• Foster a collaborative and positive team culture focused on achieving organizational goals.
• P&L & Business Development:
• Accountable for profit and loss (P&L) of the related client base
• Develop and execute strategies to increase the profitability within the designated area of responsibility.
• Identify opportunities for business growth and expansion.
• Collaborate with internal stakeholders to develop innovative solutions to meet customer needs.
• Forecasting and Monitoring:
• Analyze market trends and customer data to forecast demand and inform strategic decision-making.
• Monitor key performance indicators (KPIs) related to customer satisfaction, revenue, and profitability.
• Identify areas for improvement and implement corrective actions as necessary.
• Harmonized Customer Experience:
• Ensure consistency and quality in the customer experience across all touchpoints.
• Collaborate with cross-functional teams to streamline processes and enhance customer satisfaction.
• Address any issues or concerns raised by customers in a timely and effective manner.
• Medtech Market Cultivation:
• Develop relationships with key stakeholders in the medical technology (medtech) market.
• Stay informed about industry trends, regulations, and best practices.
• Identify opportunities to position the organization as a leader in the medtech industry.
• Strategic Development Collaboration:
• Work closely with MHS Global to develop and implement strategic initiatives.
• Provide input and insights to inform the strategic direction of the organization.
• Collaborate on global projects and initiatives to drive business growth and innovation.
• Allocate and manage work as described above.
• Signature authority according to TUV SUD procedure MHS Signature Rules (ID 4878).

Your Qualifications

• University degree in electrical or mechanical or medical engineering, medicine, chemistry, physics or microbiology.
• Minimum 5 years of experience in a leadership role within the medical device industry.

Additional Information

• Strong analytical skills with the ability to interpret data and trends.
• Excellent communication and interpersonal skills, with the ability to build association with internal and external stakeholders.
• Demonstrated leadership ability with experience managing teams and driving performance.
• Ability to develop and execute plans to achieve organizational objectives.
• Knowledge of regulatory requirements and industry standards related to medical devices.

At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group.

Click here to find out more about Diversity at TÜV SÜD Group.

Work Area: Medical Devices & Healthcare

Country/Region: India

Job Location: Mumbai, Pune

Working Model : Hybrid

Employment Type: Full time / regular

Company: TUV SUD South Asia Pvt. Ltd.

Org Unit Code: IVD

Requisition ID: 7261