Assistant Manager - Quality Excellence

ExlService Holdings, Inc.; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ExlService Holdings, Inc. in India is seeking a Quality MIS Analyst to prepare and maintain MIS reports and dashboards, track key quality metrics, and provide actionable insights to stakeholders.

The role involves data validation, trend and root-cause analysis, performance reporting, and supporting quality improvement initiatives across teams. You will collaborate with quality teams, compile weekly dashboards, and ensure data accuracy to drive process improvements and regulatory readiness.

Qualifications

• Prepare and maintain Quality MIS reports and dashboards.
• Track quality metrics and provide insights to stakeholders.
• Perform data validation, trend and root-cause analysis.
• Support quality improvement initiatives.

Responsibilities

• Prepare and maintain Quality MIS reports and dashboards.
• Provide accurate insights to stakeholders.
• Validate data and analyze trends.
• Support quality improvement initiatives across teams.

Skills

Data analysis

Attention to detail

Stakeholder management

Reporting/dashboarding

Tools

Advanced Excel

Dashboarding tools

Job description

Quality MIS Analyst:

Responsible for preparing and maintaining Quality MIS reports and dashboards, tracking key quality metrics, and providing accurate insights to stakeholders. The role involves data validation, trend and root-cause analysis, performance reporting, and supporting quality improvement initiatives.

Key skills: Advanced Excel, reporting/dashboarding, data analysis, attention to detail, and stakeholder management.