Assistant Manager - MIS

EXL Talent Acquisition Team; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

EXL is seeking an Assistant Manager – Business Analyst to transform data into actionable insights through reporting, dashboards, and analytics in Chennai. The role involves forecasting, performance tracking, and decision-support tools to drive business outcomes.

You will develop KPI reports, automate processes, and collaborate with Operations, Quality, and Leadership to meet analytical requirements. Strong communication and SQL skills are essential for success.

Qualifications

• Experience in analyzing operational data and deriving insights.
• Strong ability to create and maintain dashboards and KPI tracking reports.
• Proficient in SQL for data extraction and validation.

Responsibilities

• Analyze operational, productivity, quality, and financial data to identify trends and insights.
• Develop and maintain interactive dashboards, scorecards, and KPI tracking for leadership.
• Create daily, weekly, monthly, and ad-hoc MIS reports to support decision-making.
• Write and optimize SQL queries to extract, validate, and analyze data from multiple sources.
• Automate reporting using Excel Macros, VBA, Power Query, and other tools.
• Validate data, reconcile findings, and ensure reporting accuracy.
• Support forecasting, capacity planning, and resource utilization reporting.
• Provide data-driven recommendations and root cause analysis for performance improvements.
• Collaborate with Operations, Quality, Training and Leadership to gather analytical requirements.
• Translate business requirements into reporting solutions and actionable insights.
• Identify opportunities for process improvement and automation across functions.
• Present performance trends, risks, and recommendations to management.

Skills

Data Analysis

MIS Reporting

SQL Queries

Data Visualization

Forecasting Analytics

Power Automate

Python

R basics

Communication

Tools

Power Automate

Job description

Assistant Manager – Business Analyst is responsible for transforming business data into actionable insights through reporting, dashboard development, data analysis, automation, and process improvement initiatives. The role supports operational leadership by delivering accurate analytics, forecasting, performance tracking, and decision-support tools to drive business outcomes.

Responsibilities

• Analyze operational, productivity, quality, and financial data to identify trends and business insights.
• Develop and maintain interactive dashboards, scorecards, and KPI tracking reports for leadership.
• Create daily, weekly, monthly, and ad-hoc MIS reports to support business decision-making.
• Write and optimize SQL queries to extract, validate, and analyze data from multiple sources.
• Automate reporting processes using Excel Macros, VBA, Power Query, and other automation tools.
• Perform data validation, reconciliation, and quality checks to ensure reporting accuracy.
• Support workforce planning, forecasting, capacity analysis, and resource utilization reporting.
• Conduct root cause analysis and provide data-driven recommendations for performance improvement.
• Collaborate with Operations, Quality, Training, and Leadership teams to understand analytical requirements.
• Translate business requirements into reporting solutions, dashboards, and actionable insights.
• Identify opportunities for process improvement, standardization, and automation across business functions.
• Present performance trends, risks, and recommendations through management-ready reports and presentations.
• Maintain reporting documentation, metric definitions, and governance standards.
• Support audits, business reviews, and strategic initiatives through accurate and timely analytics
• Monitor key operational metrics and proactively highlight risks, gaps, and improvement opportunities.

Qualifications

Communication Skill:

Need to have active communication and interpersonal skills.

Working Hours:

Minimum 8 hours per day (can be vary as per the process requirement.)

Primary External Interactions

• Based on the requirement.

General Skills & Requirements:

• SQL (Joins, Stored Procedures, Views, Data Validation)
• Data Visualization & Storytelling
• Forecasting & Capacity Planning Analytics
• Power Automate (Preferred)
• Basic Python/R (Good to Have)

Required Skills

• Data Analysis
• MIS Report General Accounting
• Reporting Process

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI‑led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com .