Assistant Manager People & Culture (HR Operations)

VXI Global Solutions; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

VXI Global Solutions is seeking an experienced HR Operations Team Lead/Assistant Manager to join the People & Culture (P&C) Operations team in Hyderabad. The role emphasizes payroll management, benefits administration, compliance with Indian labour laws, and full employee lifecycle management using Workday.

You will coordinate with payroll partners and insurers, manage data in Workday, and oversee exit processes, PF, and HR service delivery while upholding SLAs.

Qualifications

• Experience in HR Operations at a Team Lead or Assistant Manager level.
• Strong knowledge of Indian labour laws, statutory compliance, and HR regulations.
• Hands-on experience with Workday HCM and employee data management.
• Experience in payroll administration, PF management, insurance administration, BGV, and F&F settlements.
• Proficiency in Excel and MS Office, with data analysis and reporting skills.
• Excellent written and verbal communication skills and ability to handle employee queries professionally.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and meet SLAs with confidentiality.

Responsibilities

• Payroll management: coordinate processing, validate inputs, resolve discrepancies, ensure timely salary disbursement.
• Insurance management: administer benefits, coordinate with providers, handle enrollments and updates.
• BGV coordination: track checks and ensure timely completion.
• PF management: handle employee details and documentation.
• Employee data management: maintain data in Workday and HR master file.
• Employee records: maintain personnel files and HR documentation.
• Exit management: manage exit formalities and F&F settlements.
• Statutory compliance: ensure adherence to labour laws and internal policies.
• Employee queries: address payroll and HR policy questions.
• HR helpdesk: manage tickets and SLAs, escalations as needed.
• General HR administration: support lifecycle processes and data maintenance.
• Stakeholder coordination: liaise with payroll partners, providers, and internal teams.

Skills

HR Operations

Team Leadership

Analytical thinking

Communication

Education

Bachelor's degree in HR or related field

Tools

Workday

Excel

MS Office

Job description

We are seeking an experienced HR Operations professional to join our People & Culture (P&C) Operations team as a Team Lead / Assistant Manager. The ideal candidate will have hands-on experience in payroll management, employee benefits administration, statutory compliance, HR documentation, and employee lifecycle management. The role requires strong knowledge of Indian labour laws, practical experience with Workday, and excellent communication and problem-solving skills to ensure efficient and compliant HR operations.

Key Responsibilities

• Payroll Management: Coordinate payroll processing, validate employee payroll inputs, resolve payroll discrepancies, and ensure timely and accurate salary disbursement.
• Insurance Management: Administer employee insurance benefits, coordinate with insurance providers, manage enrolments and updates, and address employee queries related to coverage and claims.
• Background Verification (BGV): Coordinate and monitor background verification checks, track pending cases, and ensure timely completion in line with organizational policies.
• Provident Fund (PF) Management: Manage PF-related activities, employee details and updates, documentation, and employee queries in accordance with applicable statutory requirements.
• Employee Data Management: Maintain and update employee information in Workday and the HR master file, ensuring data accuracy, confidentiality, and integrity.
• Employee Records and Documentation: Maintain employee personnel files, employment records, and HR documentation in accordance with company policies and statutory requirements.
• Exit Management: Coordinate employee exit formalities, clearance processes, full and final (F&F) settlement activities, and exit-related documentation.
• Statutory Compliance: Ensure adherence to applicable Indian labour laws, statutory regulations, and internal HR policies. Maintain relevant records and support compliance audits and reporting.
• Employee Query Management: Address and resolve employee queries related to payroll, PF, insurance, HR policies, and other HR operational matters.
• HR Helpdesk Operations: Manage HR helpdesk tickets and service requests, ensuring timely resolution, appropriate escalation, and adherence to defined service-level agreements (SLAs).
• General HR Administration: Support day-to-day HR operations, employee lifecycle processes, data maintenance, and continuous improvement of HR service delivery.
• Stakeholder Coordination: Collaborate with internal teams, payroll partners, insurance providers, and other stakeholders to ensure smooth and efficient HR operations.

Required Skills and Qualifications

• Proven experience in HR Operations, preferably at a Team Lead or Assistant Manager level.
• Strong knowledge of Indian labour laws, statutory compliance, and applicable HR regulations.
• Hands-on experience with Workday HCM and employee data management.
• Practical experience in payroll administration, PF management, insurance administration, BGV, and full and final settlements.
• Proficiency in Microsoft Excel and MS Office, including data analysis, reporting, and documentation.
• Excellent written and verbal communication skills, with the ability to handle employee queries professionally.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities, maintain confidentiality, and meet defined timelines and service-level agreements.
• A customer-focused approach with strong attention to detail and a commitment to process accuracy and compliance.

Preferred Candidate Profile

• Candidates with prior experience in BPO or shared services environments will be preferred.
• Flexibility to work in night shifts and rotational/flexible shifts as per business requirements.