Head Concierge - Fairmont Agra

Accorhotel; Agra District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accorhotel in Agra seeks a seasoned Chief Concierge to lead a luxury concierge team and deliver exceptional guest experiences.

You will leverage deep knowledge of Agra's attractions, culture, and logistics to tailor personalized recommendations, coordinate reservations, transport, and activities, while managing budgets and vendor partnerships. Fluency in English is required, with Hindi/French/German valued.

Qualifications

• 8–9 years of professional concierge experience in luxury hotels.
• Leadership experience supervising a concierge team of 3+ staff.
• Strong knowledge of Agra's attractions, dining, and cultural sites.
• Fluency in English; knowledge of Hindi, French, or German valued.
• Proficiency in hotel management systems and reservation software.
• Proven vendor and relationship management capabilities.
• Les Clefs d'Or certification or equivalent credentials.
• Experience with travel logistics, visas, and international arrangements.

Responsibilities

• Lead and supervise the concierge team to ensure exceptional service.
• Coordinate guest requests, reservations, transport, and activities.
• Provide expert local knowledge and personalized recommendations.
• Maintain vendor relationships with restaurants, tour operators and transport.
• Oversee concierge desk operations, scheduling and inventory.
• Monitor guest satisfaction and gather feedback.
• Represent the hotel in concierge associations and uphold best practices.
• Manage budgets and track expenses related to guest services.
• Collaborate with other hotel departments to ensure seamless experiences.

Skills

Leadership

Guest relations

Communication

Budget management

Vendor relations

Multilingual (English)

Crisis & VIP handling

Staff development

Agra local knowledge

Tools

Hotel management systems

Reservation software

Budget tracking tools

Job description

Duties

• Lead and supervise the concierge team, providing guidance, training, and performance management to ensure exceptional service delivery
• Manage guest requests and special requirements with professionalism and attention to detail, ensuring timely and satisfactory resolution
• Coordinate reservations, restaurant bookings, transportation arrangements, and activity bookings for guests
• Provide expert local knowledge and personalized recommendations regarding attractions, dining, cultural sites, and experiences in Agra and surrounding regions
• Maintain comprehensive vendor and partner relationships including restaurants, tour operators, transportation services, and entertainment venues
• Handle complex and high-priority guest requests, including emergency situations and VIP accommodations
• Oversee concierge desk operations, including scheduling, inventory management, and administrative documentation
• Ensure consistent quality standards and service excellence across all concierge services
• Develop and maintain detailed local information resources and databases for guest reference
• Collaborate with other hotel departments to coordinate seamless guest experiences and resolve interdepartmental issues
• Monitor guest satisfaction and gather feedback to continuously improve concierge services
• Represent the hotel in professional concierge associations and maintain industry best practices
• Manage concierge budgets and track expenses related to guest services and team operations

Requirements

• Minimum 8-9 years of professional concierge experience in a luxury hotel or hospitality environment
• Proven leadership experience managing and supervising a concierge team of 3 or more staff members
• Exceptional knowledge of Agra, including major attractions, cultural sites, dining establishments, and local experiences
• Fluency in English; additional language proficiency (Hindi, French, or German) is highly valued
• Strong organizational and multitasking abilities with the capacity to manage multiple guest requests simultaneously
• Excellent interpersonal and communication skills with the ability to interact professionally with guests from diverse backgrounds
• Proficiency in hotel management systems and reservation software platforms
• Demonstrated ability to handle high-pressure situations and resolve complex guest issues with composure and professionalism
• Strong vendor and relationship management capabilities with proven track record of maintaining partnerships
• Certification from Les Clefs d'Or (International Concierge Association) or equivalent professional concierge credential
• Experience in a Fairmont property or other luxury hotel chain
• Knowledge of travel logistics, visa requirements, and international travel arrangements
• Experience with budget management and expense tracking for departmental operations
• Familiarity with cultural tourism and heritage site management in India
• Background in hospitality training and staff development programs
• Experience representing the hotel in professional concierge associations and industry forums

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities