Assistant Manager - Operations - Insurance - Australian Shift

WNS Global Services; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

WNS Global Services is seeking an Assistant Manager to lead a Broker Collections and Credit Control team in Pune. The role focuses on daily operations, achieving SLAs, and continuous improvement while maintaining a customer-centric approach.

Minimum 1 year in General Insurance with knowledge of underwriting or broker collection and credit control, and an overall 5+ years in customer service. Australian shift, full-time position.

Qualifications

• Leadership and team management capabilities.
• Strong verbal and written communication skills.

Responsibilities

• Lead and manage daily team operations to meet SLA targets.
• Monitor quality and accuracy; drive process improvements.
• Coach and mentor team members for performance growth.
• Assist onboarding of new hires for quick productivity.
• Collaborate with Manager to meet goals and deadlines.
• Suggest process improvements for efficiency.
• Maintain customer-centric service with empathy.
• Communicate changes clearly to the team.

Skills

Leadership

Communication

Analytical

Decision making

Time management

Customer focus

Problem solving

Adaptability

Job description

Assistant Manager - Operations - Insurance - Australian Shift

• Full-time

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

We are seeking a motivated and detail-oriented Assistant Manager to join our Broker Collections and Credit Control team. In this role, you will manage daily operational activities, support the Manager in achieving team goals, and drive continuous improvement while maintaining a strong customer-centric approach. Minimum 1 year in General Insurance and good knowledge of Insurance Underwriting or Broker Collection and Credit Control, with overall minimum 5 years’ experience in customer service area.

Key Responsibilities:

• Lead and manage daily team operations by assigning tasks and ensuring completion within the defined SLA targets.
• Monitor transaction quality and accuracy, taking corrective actions or process improvement initiatives when necessary.
• Coach, mentor, and provide constructive feedback to team members to enhance their skills and performance.
• Support new hires during onboarding to ensure quick adaptation and productivity.
• Collaborate with the Manager and team to meet operational goals and deadlines.
• Provide insights and suggestions to improve processes and systems for operational efficiency.
• Demonstrate empathy and understanding towards client circumstances, ensuring a customer-focused service approach.
• Communicate changes positively and keep the team informed and motivated.
• Prioritize and organize tasks efficiently to handle multiple responsibilities simultaneously.
• Minimum 1 year of experience in Underwriting or Money Operations.
• Strong leadership skills with the ability to manage, motivate, and develop a team.
• Excellent verbal and written communication skills.
• Self-motivated with a proactive, solution-oriented mindset.
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Ability to make effective decisions under pressure.
• Excellent time management and organizational skills.
• Customer-centric approach with empathy and patience.
• Open to feedback and adaptable to change.

Graduate with minimum 2 years of experience in service industry, good knowledge of Broker Collection or Credit Control and VNA above 70%

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