Assistant Manager Operations

Earnmodes; Pune District; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Welcoming workplace

Growth opportunities

Competitive compensation and benefits

Job summary

Principal Financial Group in Pune, India, is seeking an Assistant Manager – Operations to drive organizational strategy, coordinate cross-functional efforts, and ensure superior customer service through automation and continuous improvement.

You will lead training needs analysis, coach staff, and foster a culture of excellence while aligning with SLAs and central initiatives, with a hybrid in-office/work-from-home arrangement and growth opportunities.

Qualifications

• Proven ability to work with leaders to meet defined SLAs.
• Strong understanding of central initiatives and business objectives.
• Experience crafting and monitoring action plans for under-performance.
• Ability to build an environment of trust, open communication and cohesive team effort.
• Demonstrated ability to provide the team with clear direction and support.

Responsibilities

• Implement the organizational strategy and align efforts towards collaborator business requirements.
• Conduct Training Needs Analysis (TNA) and manage training for the team.
• Provide opportunities for coaching, mentoring, and feedback to staff and management regarding training and learning.
• Continuously advance customer service standards and promote a culture of innovation and automation within the team.
• Build and maintain relationships to expand networking opportunities.
• Ensure the audit preparedness of the unit at all times.

Skills

SLA management

Coaching

Team leadership

Customer service

Process improvement

Job description

53274
Insurance
Regular Full-Time
Pune, India
H692 – PGS SBD ITeS India
In-Office few days a week (a minimum of 3 days in office) and Work from Home
Get future jobs matching this search result

or

What You’ll DoWhy This Opportunity is Unique

At Principal Financial Group, we offer a dynamic and inclusive work environment where your ideas and contributions can truly shine. As the Assistant Manager – Operations, you will have a key responsibility in applying our organizational strategy and coordinating efforts to meet the business goals of interested parties. This is your chance to join a passionate team dedicated to regular advancement, innovation, and automation. Your leadership will empower us to maintain exceptional customer service and nurture a culture of excellence!

Key Responsibilities

• Implement the organizational strategy and align efforts towards collaborator business requirements.
• Conduct Training Needs Analysis (TNA) and manage training for the team.
• Provide opportunities for coaching, mentoring, and feedback to staff and management regarding training and learning.
• Continuously advance customer service standards and promote a culture of innovation and automation within the team.
• Build and maintain relationships to expand networking opportunities.
• Ensure the audit preparedness of the unit at all times.

Who You Are

Qualifications

• Proven ability to work actively and closely with leaders to devise plans to meet defined Service Level Agreements (SLAs).
• Strong understanding and implementation of PGS central initiatives and business objectives.
• Experience in crafting and monitoring action plans for under-performance.
• Ability to build an environment oriented to trust, open communication, creative thinking and cohesive team effort.
• Demonstrated ability to provide the team with clear direction and support.

What We Offer

• An engaging and welcoming workplace that appreciates your input.
• Opportunities for professional growth and career development.
• Competitive compensation and benefits package.
• The opportunity to join a company committed to innovation and excellence.

Shift Timings: 1.30PM to 10.30PM

Source: Company Career page