Assistant Manager Operations

Principal-Global-Services; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Inclusive culture and teamwork

Shift timing stability

Job summary

Principal Financial Group in Pune is seeking an Assistant Manager - Operations to drive organizational strategy, coordinate initiatives, and ensure service excellence. You will lead training, coaching, and development efforts, while maintaining audit readiness and advancing a culture of innovation and automation across the team.

You will partner with leaders to implement action plans that meet SLAs, build trusted teams, and sustain strong customer service standards in a dynamic environment.

Qualifications

• Experience working with leaders to meet defined SLAs.
• Ability to conduct Training Needs Analysis (TNA).
• Capable of coaching, mentoring, and providing feedback to staff and management.
• Driven to advance customer service standards with a culture of innovation.
• Proven ability to build relationships and expand networking opportunities.

Responsibilities

• Implement organizational strategy and align with collaborator requirements.
• Conduct Training Needs Analysis and manage team training.
• Provide coaching, mentoring, and feedback to staff and management on training and learning.
• Advance customer service standards and foster innovation and automation within the team.
• Build and maintain relationships to expand networking opportunities.
• Ensure audit preparedness of the unit at all times.

Skills

SLA management

Training needs analysis

Coaching & feedback

Customer service standards

Relationship building

Team leadership

Job description

What You'll Do

Why This Opportunity is Unique

At Principal Financial Group, we offer a dynamic and inclusive work environment where your ideas and contributions can truly shine. As the Assistant Manager - Operations, you will have a key responsibility in applying our organizational strategy and coordinating efforts to meet the business goals of interested parties. This is your chance to join a passionate team dedicated to regular advancement, innovation, and automation. Your leadership will empower us to maintain exceptional customer service and nurture a culture of excellence!

Key Responsibilities

• Implement the organizational strategy and align efforts towards collaborator business requirements.
• Conduct Training Needs Analysis (TNA) and manage training for the team.
• Provide opportunities for coaching, mentoring, and feedback to staff and management regarding training and learning.
• Continuously advance customer service standards and promote a culture of innovation and automation within the team.
• Build and maintain relationships to expand networking opportunities.
• Ensure the audit preparedness of the unit at all times.

Who You Are

Qualifications

• Proven ability to work actively and closely with leaders to devise plans to meet defined Service Level Agreements (SLAs).
• Strong understanding and implementation of PGS central initiatives and business objectives.
• Experience in crafting and monitoring action plans for under-performance.
• Ability to build an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Demonstrated ability to provide the team with clear direction and support.

What We Offer

• An engaging and welcoming workplace that appreciates your input.
• Opportunities for professional growth and career development.
• Competitive compensation and benefits package.
• The opportunity to join a company committed to innovation and excellence.

Shift Timings: 1.30PM to 10.30PM