Assistant Manager Operations

Principal Financial Group; Pune District; On-site; INR 600,000 - 1,100,000; Full time

Benefits offered by this job

Engaging workplace environment

Career growth opportunities

Competitive compensation and benefits

Innovation and excellence culture

Job summary

Principal Financial Group in Pune is seeking an Assistant Manager - Operations to drive organizational strategy, coordinate cross-functional efforts, and ensure high standards of customer service. The role emphasizes training, coaching, and process improvements to foster innovation and automation within a dynamic team.

Ideal candidates will lead with clarity, partner with leaders to meet SLAs, and build a culture of excellence.

Qualifications

• Proven ability to work with leaders to meet SLAs.
• Strong understanding of central initiatives and business objectives.
• Experience creating and monitoring action plans for under-performance.
• Ability to foster trust, open communication, and team cohesion.
• Ability to provide direction and support to teams.

Responsibilities

• Implement organizational strategy and align efforts with collaborator requirements.
• Conduct Training Needs Analysis (TNA) and manage training for the team.
• Provide coaching, mentoring, and feedback to staff and management on training and learning.
• Advance customer service standards and promote innovation and automation within the team.
• Build and maintain relationships to expand networking opportunities.
• Ensure audit preparedness of the unit at all times.

Skills

Leadership

Training & Coaching

Stakeholder Management

Customer Service

Strategic Planning

Job description

Responsibilities

Why This Opportunity is Unique

At Principal Financial Group, we offer a dynamic and inclusive work environment where your ideas and contributions can truly shine. As the Assistant Manager - Operations, you will have a key responsibility in applying our organizational strategy and coordinating efforts to meet the business goals of interested parties. This is your chance to join a passionate team dedicated to regular advancement, innovation, and automation. Your leadership will empower us to maintain exceptional customer service and nurture a culture of excellence!

Key Responsibilities

• Implement the organizational strategy and align efforts towards collaborator business requirements.
• Conduct Training Needs Analysis (TNA) and manage training for the team.
• Provide opportunities for coaching, mentoring, and feedback to staff and management regarding training and learning.
• Continuously advance customer service standards and promote a culture of innovation and automation within the team.
• Build and maintain relationships to expand networking opportunities.
• Ensure the audit preparedness of the unit at all times.

Qualifications

Qualifications

• Proven ability to work actively and closely with leaders to devise plans to meet defined Service Level Agreements (SLAs).
• Strong understanding and implementation of PGS central initiatives and business objectives.
• Experience in crafting and monitoring action plans for under-performance.
• Ability to build an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Demonstrated ability to provide the team with clear direction and support.

What We Offer

• An engaging and welcoming workplace that appreciates your input.
• Opportunities for professional growth and career development.
• Competitive compensation and benefits package.
• The opportunity to join a company committed to innovation and excellence.

Shift Timings: 1.30PM to 10.30PM