Assistant Manager Operations

Principal Global Services; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Engaging workplace

Growth & development

Competitive compensation & benefits

Innovation & excellence

Job summary

Principal Financial Group seeks an Assistant Manager - Operations to coordinate efforts and drive business goals across teams. You will apply organizational strategy, lead training initiatives, and mentor staff to ensure superior service delivery.

The role emphasizes collaboration, automation, and continuous improvement, with shift timings 1.30PM to 10.30PM, and a focus on developing people, safeguarding SLAs, and strengthening stakeholder partnerships.

Qualifications

• Proven ability to work actively with leaders to meet defined SLAs.
• Experience implementing central initiatives and business objectives.
• Experience crafting and monitoring action plans for under-performance.
• Ability to build an environment oriented to trust, open communication, and teamwork.
• Provide clear direction and support to the team.

Responsibilities

• Implement the organizational strategy and align efforts towards collaborator business requirements.
• Conduct Training Needs Analysis (TNA) and manage training for the team.
• Provide opportunities for coaching, mentoring, and feedback to staff and management regarding training and learning.
• Continuously advance customer service standards and promote innovation and automation within the team.
• Build and maintain relationships to expand networking opportunities.
• Ensure the audit preparedness of the unit at all times.

Skills

SLA management

Coaching

Training Needs Analysis

Customer service

Relationship building

Job description

What You'll Do

Why This Opportunity is Unique

At Principal Financial Group, we offer a dynamic and inclusive work environment where your ideas and contributions can truly shine. As the Assistant Manager - Operations, you will have a key responsibility in applying our organizational strategy and coordinating efforts to meet the business goals of interested parties. This is your chance to join a passionate team dedicated to regular advancement, innovation, and automation. Your leadership will empower us to maintain exceptional customer service and nurture a culture of excellence!

Key Responsibilities

• Implement the organizational strategy and align efforts towards collaborator business requirements.
• Conduct Training Needs Analysis (TNA) and manage training for the team.
• Provide opportunities for coaching, mentoring, and feedback to staff and management regarding training and learning.
• Continuously advance customer service standards and promote a culture of innovation and automation within the team.
• Build and maintain relationships to expand networking opportunities.
• Ensure the audit preparedness of the unit at all times.

Who You Are

Qualifications

• Proven ability to work actively and closely with leaders to devise plans to meet defined Service Level Agreements (SLAs).
• Strong understanding and implementation of PGS central initiatives and business objectives.
• Experience in crafting and monitoring action plans for under-performance.
• Ability to build an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Demonstrated ability to provide the team with clear direction and support.

What We Offer

• An engaging and welcoming workplace that appreciates your input.
• Opportunities for professional growth and career development.
• Competitive compensation and benefits package.
• The opportunity to join a company committed to innovation and excellence.

Shift Timings: 1.30PM to 10.30PM