Manager Ops|Domestic|09072025

DIBS India Intelenet Business Services Ltd; Chennai District; Hybrid; INR 300,000 - 500,000; Full time

Job summary

DIBS India Intelenet Business Services Ltd is seeking a Customer Service Specialist in Chennai to provide both technical and non-technical support to customers. You will lead a team, manage inquiries, and ensure satisfactory service delivery.

The ideal candidate must possess strong analytical and problem-solving skills and have experience within a customer service environment. This role involves working in a call center and supporting customers through various channels.

Qualifications

• Experience in customer service and support across multiple channels.
• Thorough understanding of customer service technology.
• Ability to manage complex customer inquiries effectively.

Responsibilities

• Provide remote customer service via phone, chat, or text.
• Manage call center support for low complexity inquiries.
• Resolve customer issues and act as a liaison for orders.

Skills

Analytical skills

Problem-solving skills

Decision-making skills

Job description

Job Description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Responsibilities

• Remote Customer Service: Providing customer service and support via phone, online chat, or text.
• Call center‑based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non‑technical customer support in a walk‑in service center.

Team Leadership

• Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.
• Serves as final decision/opinion maker in the area; coaches, mentors and trains others on the area of expertise.
• Ensures the implementation of short‑to‑medium term activities within the business area and supports sub‑function in the context of the strategy for the department.
• Ensures appropriate policies, processes & standards are developed and implemented to support short‑to‑medium term tactical direction.

Qualifications

• Experienced specialist in one specialized discipline with a thorough understanding of related disciplines.
• Strong analytical and problem‑solving skills.
• Ability to make decisions and provide guidance within the area of expertise.

Teleperformance is an Equal Opportunity Employer.