Assistant Manager - Operations

Wns; India; On-site; INR 350,000 - 550,000; Full time

Job summary

WNS, part of Capgemini, is seeking a Graduate-level professional for Shipping & Logistics operations. You will ensure client deliverables meet SLA targets, proactively lead a team, oversee rostering and attendance, and escalate issues when needed.

You will guide staff development, mentor individuals, and maintain process discipline to uphold service quality. The role requires strong English communication, attention to detail, and data-driven problem solving; you will coordinate with clients and

Qualifications

• Graduate with a focus on shipping & logistics processes.
• Excellent written and verbal English communication.
• Strong attention to detail and ability to manage data and SLA expectations.

Responsibilities

• Ensure client deliverables are achieved and SLA-driven targets met.
• Proactively manage and enhance team performance and attendance rostering.
• Escalate issues timely and address soft skills and training needs.
• Coach and mentor staff, building relationships and maintaining discipline.

Skills

Attention to detail

English communication

Time management

Data preparation

Team coaching

Education

Graduate

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping & Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Qualification: GraduateKnowledge: Shipping & Logistics Process Knowledge – PreferableKey Accountabilities: Should ensure client deliverables are achieved Proactively managing & enhancing performance of the team based on the SLA Attendance rostering, leave management Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team Implementing corrective action as and when required ensuring client requirements are honored & met.Capabilities Attention to details. Excellent verbal and written communication skills in English. Sense of responsibility. Methodical thinking. Ability to understand client requirements and respond effectively. Prepare & maintain accurate data. Strong knowledge of Time Management Experience in Managing client escalations/feedbacks effectively Address escalations and ensure timely resolution of issues. Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environment Driving Quality & Efficiency projects, brainwaves within the teams Experience in Talent identification from associates and grooming them for next level Implementing corrective action as and when required ensuring client requirements are honored & met.

Qualifications

Graduate