Assistant Manager-Operations

WNS Holdings; Nashik District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

WNS Nashik is seeking an Assistant Manager-Operations to lead a team of 30-35 agents in Nashik on a 24x7 US shift. The role requires 5+ years of experience and a graduate qualification, with strong leadership and communication abilities.

The position is work-from-office, with responsibilities spanning performance management, process improvements, and cross-department collaboration to deliver operational excellence.

Qualifications

• Graduate with excellent communication skills.
• Experience in managing a team.

Responsibilities

• Leading a team of 30-35 agents and SMEs to meet SLAs/KPIs.
• Executing strategies to improve team performance.
• Leading interventions to drive change and transformation within the business.
• Managing teams with leadership, coaching and support.
• Working with other departments to ensure effective operations and client management.
• Monitoring KPI, performance metrics, accuracy/quality, shift adherence.

Skills

Team leadership

Communication skills

Education

Graduate

Job description

We're Hiring at WNS!

Assistant Manager-Operations | WNS Nashik

We have an exciting opportunity for Assistant Manager - Operations to join our dynamic team at WNS-Nashik. If you are passionate and looking for a role that offers both challenges and growth, we want to hear from you!

Location: Nashik (Work-from-office)

Shift: 24x7 | US Shift

Experience: 5+ years

Job Description

• Leading a team of 30-35 agents and SME's to perform effectively against set SLAs/KPIs
• Executing strategies to improve your teams overall performance
• Leading interventions to deliver change and transformation within the business adding value to the business Managing teams with effective leadership, coaching and support
• Working closely with other departments to ensure effective operations Client Interactions and Management
• Monitoring KPI, Performance Metrics , Accuracy/Quality, Shift Adherence

Qualifications

Graduate

Excellent Communication skills Minimum 2 years Experience in handling a team