Assistant Manager - Learning & Development

Group Bayport; Gurugram District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Group Bayport is seeking an experienced L&D Operations professional to drive end-to-end execution, analytics, and LMS administration from Gurugram. You will manage onboarding, leadership development initiatives, and AI Academy operations, delivering high-quality programs with data-backed insights.

You will own the data pipelines across LMS/LXP and HRIS, build dashboards (Power BI/Tableau), ensure governance and stakeholder satisfaction, and collaborate with IT for seamless system performance.

Qualifications

• 5–8 years of experience in L&D operations, learning platforms, or HR analytics.
• Proven experience with dashboards and analytics (Power BI / Tableau preferred).
• Excellent execution, stakeholder management, and operational rigor.
• Strong documentation, SOP, and process design skills.
• Experience launching or operating LXP platforms (good to have).
• Exposure to AI learning programs or academies (good to have).
• Working knowledge of HRIS integrations and data governance (good to have).

Responsibilities

• Execute priority L&D initiatives and workshops with high quality and on-time delivery.
• Own L&D operational excellence (logistics, nominations, comms, reporting).
• Build and maintain analytics and dashboards for decision-making.
• Serve as LMS (and LXP) Administrator.
• Support AI Academy operations once established.
• Ensure data integrity, governance, compliance, and excellent stakeholder experience.

Job description

7 Years

Gurugram

Full-Time

Role Summary

This role is responsible for the end-to-end execution, operations, and analytics of priority Learning & Development initiatives. The incumbent ensures flawless program delivery (Onboarding, Manager Development Program, AI Academy), runs the LMS/LXP as a reliable, data-strong platform, and enables leaders to make data-driven talent decisions through high-quality dashboards and insights.

The role blends program operations, learning technology administration, analytics, compliance, and stakeholder experience, acting as the operational backbone of the L&D function.

Core Mandate

• Execute priority L&D initiatives and workshops with high quality and on-time delivery
• Own L&D operational excellence (logistics, nominations, comms, reporting)
• Build and maintain analytics and dashboards for decision-making
• Serve as LMS (and LXP) Administrator
• Support AI Academy operations once established
• Ensure data integrity, governance, compliance, and excellent stakeholder experience.

1. Program Execution & Delivery (25%)

• Execute and track delivery of planned L&D programs including:
• AI Academy (once live)
• Own end-to-end program operations:
• Cohort setup, calendars, nominations, leader follow-ups
• Training room / virtual logistics
• Posters, newsletters, learning communications
• Manage evaluations, assessments, and completion tracking
• Ensure seamless learner and facilitator experience

Success Metrics

• ≥95% of planned milestones delivered on time and in scope
• ≥90% onboarding completion within 30 days; ≥85% for 60–90 days

2. Analytics, Dashboards & Insights (20%)

• Own the L&D data pipeline across LMS/LXP, HRIS, and survey tools
• Build and maintain dashboards (Power BI / Tableau) covering:
• Learning effectiveness and skill acquisition
• Ensure data accuracy, uptime, and defined metrics
• Produce monthly insights reports with actionable recommendations

Success Metrics

• Monthly insights with ≥3 actionable recommendations

3. LMS Administration & Operations (20%)

• Act as system administrator for LMS (and LXP when applicable)
• Manage:
• User and role provisioning
• Content uploads and publishing
• Curricula, certifications, email templates, workflows
• Coordinate with IT for SSO, releases, and system changes
• Ensure platform data hygiene and operational SLAs

Success Metrics

• 95% SLA adherence:
• Content publishing ≤48 hours
• User provisioning ≤24 hours
• 100% accurate curriculum mappings per release.

4. LXP & Content Operations (10%) (if/when live)

• Govern learning content lifecycle:
• Skill and role tagging
• Review cadence and archival
• Monitor and improve learner engagement via LXP analytics

Success Metrics

• +15% QoQ improvement in active learners or session time.

5. Stakeholder Experience & Enablement (10%)

• Deliver a high-quality experience for:
• People Managers
• HRBPs
• Program Owners
• Maintain SLAs, status reports, and quarterly business reviews
• Build and manage a self-serve knowledge base (FAQs, SOPs, quick videos)

6. Governance, Risk & Compliance (10%)

• Run quarterly access and privacy reviews
• Maintain audit readiness and documentation
• Ensure compliance training assignments, reminders, and escalations

Success Metrics

• 100% access reviews completed on time
• 0 critical audit findings
• Monitor license usage, adoption, and value realization
• Optimize paid learning licenses and platforms

Example Quarterly OKRs

Objective 1: Deliver high-quality programs at scale

• KR1: 95% of planned program milestones delivered
• KR1: Integrated L&D dashboard live by Week 6; 99% uptime
• KR2: Monthly insights with ≥3 actions; ≥50% actioned

Experience & Capability Requirements

Must Have

• 5–8 years of experience in L&D operations, learning platforms, or HR analytics
• Proven experience with dashboards and analytics (Power BI / Tableau preferred)
• Excellent execution, stakeholder management, and operational rigor
• Strong documentation, SOP, and process design skills

Good to Have

• Experience launching or operating LXP platforms
• Exposure to AI learning programs or academies
• Working knowledge of HRIS integrations and data governance

Evidence of Success (What “Great” Looks Like)

• Programs launch on time, with high completion and NPS
• Leaders actively use dashboards to take action
• LMS runs quietly, reliably, and accurately
• Stakeholders trust the data and experience minimal friction