Assistant Manager - Learning & Development

Caterpillar Signs; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Caterpillar Signs is seeking a Learning & Development Operations Specialist to ensure the successful execution of programs and manage the LMS platform. You will drive operational excellence and data accuracy while providing analytics to support decisions.

The ideal candidate has 3-8 years of experience in L&D, strong skills in LMS administration, and proficiency in Power BI and Tableau. If you excel in stakeholder management and operational processes, this is your opportunity to shine.

Qualifications

• 3-8 years of experience in Learning & Development Operations or HR Analytics.
• Strong hands-on LMS administration experience.
• Proven experience in creating dashboards using Power BI or Tableau.

Responsibilities

• Execute and track delivery of Learning & Development programs.
• Build and maintain analytics dashboards.
• Act as LMS Administrator for system management.

Skills

LMS administration

Dashboard creation

Stakeholder management

Power BI

Process design

Tools

Power BI

Tableau

Job description

Role Summary

This role is responsible for the end-to-end execution, operations, and analytics of priority Learning & Development initiatives. The incumbent ensures flawless program delivery (Onboarding, Manager Development Program, AI Academy), manages the LMS/LXP as a reliable and data-driven platform, and enables leaders to make informed talent decisions through high-quality dashboards and insights.

The role combines program operations, learning technology administration, analytics, compliance, and stakeholder management, serving as the operational backbone of the Learning & Development function.

Core Mandate

• Execute priority Learning & Development initiatives and workshops with high quality and timely delivery.
• Drive operational excellence across L&D through effective logistics, nominations, communication, and reporting.
• Build and maintain analytics dashboards to support data-driven decision-making.
• Serve as the LMS (and LXP) Administrator.
• Support AI Academy operations once established.
• Ensure data integrity, governance, compliance, and an exceptional stakeholder experience.

Key Responsibilities (KRAs)

1. Program Execution & Delivery (25%)

Execute and track delivery of planned Learning & Development programs, including:

• New Hire Onboarding
• Manager Development Program (MDP)
• AI Academy (once launched)

Own end-to-end program operations, including:

• Cohort setup
• Calendar management
• Nominations
• Leadership follow-ups
• Training room and virtual session logistics
• Posters, newsletters, and learning communications
• Evaluations, assessments, and completion tracking
• Seamless learner and facilitator experience

Success Metrics

• 95% of planned milestones delivered on time and within scope
• 90% onboarding completion within 30 days
• 85% onboarding completion within 60–90 days
• MDP completion 85%
• MDP cohort NPS 8/10
• 20% knowledge gain
• AI Academy completion 80%
• AI Academy cohort NPS 8/10
• 20% knowledge gain

2. Analytics, Dashboards & Insights (20%)

• Own the Learning & Development data pipeline across LMS/LXP, HRIS, and survey tools.
• Build and maintain Power BI/Tableau dashboards covering:
• Participation
• Completion
• Engagement
• Learning effectiveness
• Skill acquisition
• Ensure data accuracy, dashboard reliability, and metric consistency.
• Produce monthly insights reports with actionable recommendations.

Success Metrics

• 99% dashboard uptime
• No more than one critical discrepancy per quarter
• Monthly insights containing at least three actionable recommendations
• 50% recommendation adoption
• Time-to-insights within five business days after data cut-off.

3. LMS Administration & Operations (20%)

Act as the LMS (and future LXP) System Administrator.

Responsibilities include:

• User and role provisioning
• Content uploads and publishing
• Curriculum management
• Certification management
• Email templates
• Workflow management
• Coordination with IT for SSO, releases, and system enhancements
• Platform data quality and SLA management

Success Metrics

• 95% SLA adherence
• Content publishing within 48 hours
• User provisioning within 24 hours
• Duplicate records below 0.5%
• Orphan enrollments below 1%
• 100% accurate curriculum mappings for every release.

4. LXP & Content Operations (10%) (When Applicable)

• Manage the learning content lifecycle.
• Maintain skill and role tagging.
• Conduct regular content reviews and archival.
• Monitor learner engagement through LXP analytics.

Success Metrics

• 100% of assets tagged with skills and roles
• Content review cycle completed every 90 days
• Archive content older than 180 days
• 15% quarter-over-quarter improvement in active learners or session time.

5. Stakeholder Experience & Enablement (10%)

Deliver an outstanding experience for:

• People Managers
• HR Business Partners
• Program Owners

Responsibilities include:

• SLA management
• Status reporting
• Quarterly Business Reviews
• Developing and maintaining a self-service knowledge base, including FAQs, SOPs, and quick-reference videos

Success Metrics

• Stakeholder CSAT 4.5/5
• 90% positive feedback for enablement content
• 30% reduction in repetitive support tickets.

6. Governance, Risk & Compliance (10%)

• Conduct quarterly access and privacy reviews.
• Maintain audit readiness and documentation.
• Manage compliance training assignments, reminders, and escalations.

Success Metrics

• 100% on-time access reviews
• Zero critical audit findings
• 100% compliance training assignment
• 98% compliance completion rate.

7. Continuous Improvement & Cost Efficiency (5%)

• Monitor license utilization and platform adoption.
• Optimize learning platform usage and licensing costs.

Success Metrics

• 85% active license utilization.

Example Quarterly OKRs

Objective 1: Deliver High-Quality Programs at Scale

• KR1: Deliver 95% of planned program milestones
• KR2: Achieve MDP completion of 85% with NPS 8
• KR3: Achieve 90% onboarding completion within 30 days

Objective 2: Enable Data-Driven Learning Decisions

• KR1: Launch an integrated L&D dashboard by Week 6 with 99% uptime
• KR2: Publish monthly insights with at least three recommendations and achieve 50% implementation
• KR3: Deliver insights within five business days of data cut-off

Objective 3: Operate a Reliable Learning Platform

• KR1: Meet LMS service levels:
  • Content publishing within 48 hours
  • User provisioning within 24 hours
• KR2: Achieve LMS adoption of at least 60% within the first six months.

Experience & Capability Requirements

Must Have

• 3-8 years of experience in Learning & Development Operations, Learning Platforms, or HR Analytics
• Strong hands-on LMS administration experience
• Proven experience creating dashboards and analytics using Power BI or Tableau
• Excellent execution and stakeholder management skills
• Strong operational rigor
• Strong documentation, SOP creation, and process design capabilities

Good to Have

• Experience implementing or managing Learning Experience Platforms (LXP)
• Exposure to AI learning programs or AI academies
• Working knowledge of HRIS integrations and data governance.

Evidence of Success

A successful candidate will consistently demonstrate the following outcomes:

• Learning programs launch on schedule with high completion rates and strong participant satisfaction (NPS).
• Business leaders actively use dashboards to make talent and learning decisions.
• The LMS operates reliably with minimal issues and high data accuracy.
• Stakeholders trust the quality of data, processes, and overall Learning & Development experience.