Assistant Manager| Key Accounts Management| CCAvenue

AvenuesAI Limited; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CCAvenue is seeking an Assistant Manager for Key Accounts Management in Mumbai to manage merchant relationships, drive onboarding, and oversee revenue growth across payment products. You will coordinate with tech, compliance, and operations to ensure smooth integrations and high service levels.

The role focuses on stakeholder management, performance monitoring, and proactive optimization of merchant experiences within a payments ecosystem. Strong Excel and communication skills are essential.

Qualifications

• Strong proficiency in Excel for data analysis and reporting.
• Excellent problem-solving and decision-making abilities.
• Clear, concise communication with merchants and cross-functional teams.

Responsibilities

• Act as the primary point of contact for assigned merchants.
• Build and maintain strong, long-term relationships with key stakeholders.
• Address and resolve merchant concerns, queries, and escalations in a timely manner.
• Conduct regular review meetings with clients to assess service levels and satisfaction.
• Coordinate with internal teams to onboard merchants smoothly and timely.
• Guide merchants through API documentation and integration best practices.
• Ensure KYCs and agreements are completed per compliance standards.
• Monitor transaction volumes and revenue from assigned merchants; identify upsell opportunities.
• Work with banking operations to align commercials and prevent revenue loss.
• Track merchant performance metrics and share regular reports with merchants.
• Proactively prevent merchant churn through engagement and problem-solving.
• Collaborate with risk and compliance teams to monitor activity and flag anomalies.
• Stay updated with industry trends and contribute to product/service improvements.

Skills

Advanced Excel

Problem solving

Communication

Job description

Assistant Manager| Key Accounts Management| CCAvenue

4-5 Yrs

Full-Time

1. Client Relationship Management

• Act as the primary point of contact for assigned merchants.
• Build and maintain strong, long-term relationships with Key stakeholders.
• Address and resolve merchant concerns, queries, and escalations in a timely and professional manner.
• Conduct regular review meetings with clients to assess service levels and satisfaction.

2. Onboarding & Integration Support

• Coordinate with internal teams (Tech Support, technical, compliance) to ensure smooth and timely on boarding of merchants.
• Guide merchants through API documentation, integration methods, and best practices.
• Ensure KYCs, agreements, and necessary documentation are completed in line with compliance standards.

3. Revenue & Growth Management

• Monitor transaction volumes, success rates, and revenue generated from assigned merchants.
• Identify upsell and cross-sell opportunities (e.g., EMI, subscription billing, international payments and other products).
• Work with banking operations to check if commercials are aligned and no revenue loss getting observed for any payment modes.

4. Performance Monitoring & Reporting

• Track and analyse payment performance, success ratios, drop-offs ( Eg – Merchant Performance Reports , Gateway wise Performance reports )
• Share regular performance reports with merchants and suggest optimization strategies.
• Use MARS dashboards to analyse detailed reports of account performance metrics.
• Proactively prevent merchant churn through regular engagement and problem-solving.
• Collaborate with the risk and compliance team to monitor merchant activity and flag anomalies.
• Ensure adherence to CCAvenue terms of service, fraud prevention policies, and industry compliance norms (PCI-DSS, RBI, etc.).

6. Market Feedback & Product Improvement

• Collect merchant feedback and relay it to product and tech teams for improvement.
• Stay updated with industry trends, competitor offerings, and evolving client expectations.
• Participate in internal strategy sessions to refine product positioning and service offerings.

Required Skills

Advanced Excel Problem solving Communication