Executive- Relationship| Key Accounts Management

AvenuesAI Limited; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

AvenuesAI Limited is seeking an Executive - Relationship & Key Accounts Management to act as the primary contact for assigned merchants, build long-term relationships, and resolve escalations with professionalism.

You will coordinate onboarding with internal teams, guide merchants through API documentation and compliance steps, and seek revenue growth through upsell opportunities while monitoring performance and churn.

Responsibilities

• Act as the primary point of contact for assigned merchants.
• Build and maintain strong, long-term relationships with key stakeholders.
• Address and resolve merchant concerns, queries, and escalations in a timely and professional manner.
• Conduct regular review meetings with clients to assess service levels and satisfaction.
• Coordinate with internal teams to ensure smooth onboarding of merchants.
• Guide merchants through API documentation, integration methods, and best practices.
• Ensure KYCs, agreements, and necessary documentation are completed per compliance standards.
• Monitor transaction volumes, success rates, and revenue from assigned merchants.
• Identify upsell and cross-sell opportunities (e.g., EMI, subscription billing, international payments).
• Work with banking operations to ensure commercials are aligned and no revenue loss for any payment modes.
• Track and analyze payment performance, provide merchant reports and optimization strategies.
• Use dashboards to analyze detailed reports of account performance metrics.
• Proactively prevent merchant churn through regular engagement and problem-solving.
• Collaborate with risk and compliance to monitor activity and flag anomalies.
• Ensure adherence to terms of service, fraud prevention policies, and industry norms.

Job description

Executive- Relationship| Key Accounts Management

0-1

Full-Time

1. Client Relationship Management

• Act as the primary point of contact for assigned merchants.
• Build and maintain strong, long-term relationships with Key stakeholders.
• Address and resolve merchant concerns, queries, and escalations in a timely and professional manner.
• Conduct regular review meetings with clients to assess service levels and satisfaction.

2. Onboarding & Integration Support

• Coordinate with internal teams (Tech Support, technical, compliance) to ensure smooth and timely on boarding of merchants.
• Guide merchants through API documentation, integration methods, and best practices.
• Ensure KYCs, agreements, and necessary documentation are completed in line with compliance standards.

3. Revenue & Growth Management

• Monitor transaction volumes, success rates, and revenue generated from assigned merchants.
• Identify upsell and cross-sell opportunities (e.g., EMI, subscription billing, international payments and other products).
• Work with banking operations to check if commercials are aligned and no revenue loss getting observed for any payment modes.

4. Performance Monitoring & Reporting

• Track and analyze payment performance, success ratios, drop-offs ( Eg – Merchant Performance Reports , Gateway wise Performance reports )
• Share regular performance reports with merchants and suggest optimization strategies.
• Use MARS dashboards to analyze detailed reports of account performance metrics.
• Proactively prevent merchant churn through regular engagement and problem-solving.
• Collaborate with the risk and compliance team to monitor merchant activity and flag anomalies.
• Ensure adherence to CCAvenue terms of service, fraud prevention policies, and industry compliance norms (PCI-DSS, RBI, etc.).

6. Market Feedback & Product Improvement

• Collect merchant feedback and relay it to product and tech teams for improvement.
• Stay updated with industry trends, competitor offerings, and evolving client expectations.
• Participate in internal strategy sessions to refine product positioning and service offerings.