Assistant Manager - IT

Accor; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Accor Bengaluru is seeking a skilled IT Support Technician to provide first-level technical assistance across hotel departments, ensuring smooth operation of PMS, POS and back‑office systems. You will install and maintain devices, monitor network uptime, coordinate with vendors, manage inventory, backups and data protection, and train Heartists on IT systems and best practices.

Ideal candidates have 2–4 years in IT within hospitality, strong Windows, networking and hardware skills, and a passion

Qualifications

• Bachelor's degree or Diploma in IT or related discipline.
• 2-4 years IT experience, preferably within hospitality.
• Good knowledge of Windows operating systems, networking, and hardware troubleshooting.
• Exposure to PMS, POS and back-office hotel applications is advantageous.

Responsibilities

• Provide first-level technical support to hotel departments.
• Maintain and operate PMS, POS and back-office systems.
• Install and maintain desktops, laptops, printers and mobile devices.
• Monitor network, Wi-Fi, servers and security systems for uptime.
• Coordinate with external vendors for software updates and AMC activities.
• Maintain IT inventory, software licenses and asset registers.
• Perform regular backups and support data recovery processes.
• Ensure compliance with IT policies, cybersecurity standards and data privacy requirements.
• Support audio-visual equipment for meetings, conferences and hotel events.
• Maintain documentation of IT procedures, system configurations and incident logs.
• Participate in IT projects, system upgrades and new technology implementations.
• Provide training and guidance to Heartists on IT systems and best practices.

Skills

Windows OS

Networking

Hardware troubleshooting

Customer service

Communication

Education

Bachelor's degree in IT or Computer Science

Diploma in Information Technology

Tools

PMS

POS

Back-office systems

Job description

What you ll do

• Provide first-level technical support to all hotel departments and resolve hardware, software and network-related issues.
• Ensure smooth operation of the Property Management System (PMS), POS, back-office applications and other hotel technology systems.
• Install, configure and maintain desktops, laptops, printers, mobile devices and peripherals.
• Monitor the hotels network, Wi-Fi infrastructure, servers and security systems to ensure maximum uptime.
• Coordinate with external vendors for software updates, maintenance and AMC activities.
• Maintain IT inventory, software licences and asset registers.
• Perform regular system backups and support data recovery processes.
• Ensure compliance with company IT policies, cybersecurity standards and data privacy requirements.
• Support audio-visual equipment for meetings, conferences and hotel events.
• Maintain documentation of IT procedures, system configurations and incident logs.
• Participate in IT projects, system upgrades and new technology implementations.
• Provide training and guidance to Heartists on IT systems and best practices. Qualifications

What we re looking for

• Individuals. You re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality - whether that s a drink, a meal, an event or a bed for the night.
• You re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You re not precious. We leave our egos at the door and help get things done.
• You re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Bachelors degree or Diploma in Information Technology, Computer Science or a related discipline.
• 2-4 years of IT experience, preferably within the hospitality industry.
• Good knowledge of Windows operating systems, Microsoft 5, networking, Wi-Fi infrastructure and hardware troubleshooting.
• Exposure to hotel applications such as PMS, POS and back-office systems is an advantage.
• Understanding of basic cybersecurity principles and data protection.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.