Assistant Manager - Information Technology

Marriott Hotels India; Shillong; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Marriott Hotels India is seeking an Assistant Manager-IT to support the property’s information resources objectives, participate in technology planning, and liaise with vendors and staff. The role emphasizes maintaining IT infrastructure, project governance, and ensuring systems run reliably.

The candidate will handle system setup, data entry, maintenance, and troubleshooting, while ensuring compliance with brand IR standards and policies.

Qualifications

• Two possible education/experience paths: a 2-year IT/CS degree plus 4 years IT experience.
• A 4-year IT/CS bachelor’s degree plus 2 years IT experience; certification as trainer optional.

Responsibilities

• Uses computers and systems to set up functions, enter data, or process information.
• Monitors and maintains property-based IT systems and equipment.
• Analyzes information and proposes practical IT solutions for issues.
• Supports compliance with IR policies and standards for property IT resources.
• Coordinates IT needs and provides user communications for new applications and status updates.

Skills

IT experience

Certified trainer

Education

2-year IT/CS degree with 4 years IT exp

4-year IT/CS bachelor’s degree with 2 years exp

Job description

Asst Manager-IT JOB SUMMARY Supports the property’s technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff.

CANDIDATE PROFILE

• 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.
• 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.

CORE WORK ACTIVITIES

Supporting Client Technology Needs

• Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
• Monitors, verifies and manages the acquisition and maintenance of property based systems.
• Assists in analyzing information, identifying current and potential problems and proposing solutions.
• Maintains, inspects and repairs equipment.
• Inspects the equipment or the environment.
• Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times.
• Verifies solutions are consistent with the client's needs and brand specific IR environment.
• Administers and maintains mail and email.
• Maintains inventories and manages IT hardware/software.
• Provides Internet support and maintenance (if applicable).
• Provides cable management support.
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
• Consults on specific application issues or hardware/software problems.
• Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies

• Supports determining whether events or processes comply with laws, regulations, or standards.
• Monitors processes and evaluates information according to SOP and LSOP requirements.
• Enforces IR policies and standards protecting company hardware, software and other resources at the property.

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
• Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification.
• Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
• Verifies proper asset management.
• Performs on-site monitoring of all projects.

Demonstrating and Applying IR Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Provides technical expertise and support.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level