Cluster IT Manager

InterContinental Hotels Group; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

InterContinental Hotels Group in Bengaluru is seeking an experienced IT Manager to lead the hotel technology function for Holiday Inn Bengaluru Racecourse and related properties. You will oversee IT operations, drive ROI on tech investments, manage vendors, and mentor a team of IT professionals to ensure reliable systems and guest services.

The role requires a Bachelor's in Computer Science with 8–10 years in hotel IT, including 2 years in a managerial capacity, and fluent English.

Qualifications

• Bachelor’s degree in Computer Sciences and 8–10 years in hotel IT with 2 years in a managerial role.
• Fluent English (verbal and written).
• Experience in hotel IT operations and compliance areas such as PCI-DSS, PII and Data Protection.

Responsibilities

• Initiate technology planning, selection/specification process and implementation that would enhance business needs productivity.
• Assess hotel needs, determine priorities, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that technology investments are well spent by effective decision-making and hands-on implementation and support.
• Maintain excellent relationships with vendors to ensure service quality, support and pricing per commitments.
• Provide system training programs and manuals for hotel staff, and coordinate large group sessions with Learning and Quality Manager.

Skills

IT management

Vendor management

Team leadership

Training delivery

Problem solving

English communication

Education

Bachelor’s degree in Computer Sciences

Job description

Job Description:

Financial returns:

• Initiate new technology planning, selection/specification process and implementation that wouldenhance business needs productivity
• Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
• To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

People:

• Provide system training programs and manuals, arrange large group training sessions in coordination with the Learning and Quality Manager in order to have productive operations of hotel systems.
• Provide support, respond to problems, keep colleagues informed with the status of issues, and ensure solutions are consistent with the business needs and IHG policies.
• Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

Guest experience:

• Consistently provide quick resolutions, identify, analyze, solve issues creatively, effectively and quickly in consistent with the IHG policies.
• Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.
• To develop and consistently enhancing best practice process in order to increase colleagues' productivity and to provide seemly guest service
• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.
• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.Ensures solutions are consistent with the client's needs and brand specific IR environment.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
• Provides Internet support and maintenance (if applicable)
• Provides cable management support.
• Consults on specific application issues or hardware/software problems.
• Provides feedback to Lodging IR on application functional performance and system performance.

Responsible business:

• Enforce IHG technology policies and standards.
• Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g.PCIDSS, PII and Data Protection.)
• Maintain an accurate asset management of hardware and software.
• Maintain an expert understanding of the property’s business needs, methodologies,
  strategies and upcoming projects. Keeps current with property, competitor and like industry uses of technology.

Accountability

• This is the top job managing the IT function for a full-service hotel. Typically manages the IT functions and supervises the staff of professional and/or IT/System support positions for Holiday Inn Bengaluru Racecourse and Holiday Inn Express and Suites, OMR, Bengaluru

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Computer Sciences and 8-10 years in hotel IT department with 02 year in a managerial role, or an equivalent combination of education and experience. Must speak fluent English.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.