Assistant Manager - Operations Management

Artex Risk Solutions; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Artex Risk Solutions in Bengaluru, India, is seeking an experienced professional to lead and mentor a technical team, translating client feedback into actionable insights and driving delivery within agreed timelines. The role emphasizes owning projects, coaching junior staff, and ensuring adherence to policies while aligning product knowledge with customer needs.

Candidates should possess an Associates degree or equivalent and at least 3 years of relevant experience, with strong project

Qualifications

• Associates degree or equivalent with minimum 3 years relevant experience.

Responsibilities

• Gather and evaluate client feedback and present insights to internal stakeholders.
• Play a key role in creating customer loyalty and retention.
• Be versed in the technical aspects of products and share tips on usage and troubleshooting.
• Act as a tech leader and supervise day-to-day work of junior contributors.
• Ensure policies and procedures are understood and followed by reports, clients, and stakeholders.
• Demonstrate solid project management skills for timely delivery and sound judgments.

Skills

Team leadership

Coaching

Project management

Delivery focus

Education

Associates degree / Vocational education

Job description

Responsibilities

• They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization
• They play a crucial role in creating customer loyalty and retention
• Professionals are expected to be well-versed on the technical side of the organization's products/offerings and should be able to share insight and tips on how to use features and troubleshoot
• Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors
• They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders
• They have good project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action
• They are responsible for managing, coaching junior team members and may provide inputs on appraisals/feedback to employees
• They are responsible for allocating work and ensure delivery in the defined timeframe
• They possess relevant work experience and desired knowledge

Qualifications

Typically requires an Associates Degree, Vocational/Technical education or equivalent and minimum 3 years prior relevant experience.