Assistant Manager - Human Resources

Bengaluru Airport Services Limited (BASL); Bengaluru; On-site; INR 600,000 - 750,000; Full time

Job summary

Bengaluru Airport Services Limited (BASL) is seeking an Assistant Manager – Human Resources to support payroll, attendance, recruitment and HR administration from its Bengaluru base. You will coordinate end-to-end processes, maintain records, ensure policy compliance and provide confidential support to staff and management.

The role requires hands-on experience in HR operations, excellent communication skills, and the ability to manage multiple tasks with accuracy and discretion in a busy

Qualifications

• Strong communication skills across written and oral forms.
• Good understanding of HR policies and labour regulations.
• Ability to manage payroll, attendance and HR administration activities.
• Experience in recruitment, onboarding and employee records management.
• Knowledge of HRIS and salary processing workflows.
• Demonstrates initiative, integrity and discretion.

Responsibilities

• Assist HR with payroll, administration and facility management tasks.
• Provide secretarial and clerical support for the HR Department; translation support as needed.
• Coordinate recruitment, interviews, onboarding and background checks.
• Assist in payroll processing, attendance tracking and leave management.
• Maintain HRIS records, employee files and correspondence.
• Support general HR and office administration activities and reporting.

Skills

Communication skills

Verbal communication

Written communication

Time management

Attention to detail

HR knowledge

Ownership & accountability

Problem solving

Confidentiality

Integrity & professionalism

Initiative & creativity

Urgency & prioritisation

Education

null

Tools

HRIS

Job description

Job Summary:

The Asst. Manager Human Resources is responsible for assisting the Human Resources Department by fulfilling various human resources functions including Payroll, Administration and facility management.

Provide secretarial, clerical, administrative and support services for Human Resources Department; translation assistant (verbal and written). To be actively aware of and organize the day-to-day activities of the Human Resources Department. Efficiency, urgency, confidentiality and initiative will be essential characteristics for this role.

The Asst Manager Human Resources will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the organizations and HR policies and procedures, ensuring that a high level of service is maintained.

Key Responsibilities:

1. Recruitment, Selection & Induction

• Monitor current vacancies and respond to, screen, and coordinate telephone and walk-in enquiries.
• Recruit Associates as per approved manpower requirements.
• Maintain an updated internal position vacancy list.
• Effectively utilise Naukri, LinkedIn, social media platforms, and other recruitment channels for job postings and resume sourcing.
• Coordinate the end-to-end interview process, including scheduling interviews and maintaining interview records.
• Send regret letters/emails to unsuccessful candidates.
• Maintain the Manpower Requisition File and ensure recruitment is carried out only against approved manpower requisitions by the Head of HR.
• Conduct reference checks and coordinate with First Advantage for background/reference verification.
• Ensure all pre-employment and joining documents are collected and filed appropriately.
• Maintain Email ID Request Forms for new joiners.
• Coordinate the induction and onboarding process for new Associates.
• Assist in ensuring all employee and personnel records are accurately maintained and securely filed.

2. Payroll & Attendance Management

• Ensure all Associates receive their remuneration accurately and on time.
• Verify payroll processing in accordance with company policies and applicable labour regulations.
• Collate, verify, and process payroll inputs from authorised sources.
• Complete salaried and wage payroll data inputs within the defined timelines.
• Update Associate payroll and benefits information accurately.
• Verify timesheets against rosters and highlight attendance or labour compliance issues to the Human Resources Manager.
• Monitor and process Annual Leave and Sick Leave entitlements.
• Maintain the leave management system and ensure records are accurate and up to date.
• Maintain complete and accurate payroll and employee records.
• Participate in monthly payroll audits conducted by the Controllers.
• Maintain accurate wage deduction records and reconcile payroll reports.
• Prepare monthly employee turnover and departmental turnover reports.
• Ensure payroll and personnel files are complete, accurate, and securely maintained.

3. Human Resources Administration

• Process and update all relevant employee information in the HRIS from hiring through separation, including leave requests, performance appraisal results, transfers, promotions, and other employee-related records.
• Track all internal movements and prepare monthly reports for the Head of HR.
• Maintain working knowledge of applicable Labour Laws and advise Associates on relevant employment conditions.
• Ensure HR Policy Manuals are maintained and updated as required.
• Maintain an efficient manual and electronic filing system for easy retrieval of employee records.
• Respond to Associate requests for Statements of Service, Salary/Earnings Certificates, Bonafide Letters, and other HR-related documents.
• Coordinate employee separation formalities, including exit interviews, certificates of service, and archiving of terminated employee files.
• Ensure all payroll and personnel documentation is filed within the defined timelines.
• Maintain accurate employee files and conduct periodic file audits.
• Coordinate insurance-related formalities for new joiners and exiting employees.
• Liaise with the insurance company for insurance cards, mediclaim, GPA claims, and related requirements.

4. General Administration

• Proactively identify opportunities to streamline HR practices and improve existing systems and processes.
• Prepare and maintain HR-related files, reports, letters, memorandums, and other business documentation.
• Provide general administrative and secretarial support to the HR Department, including:
• Word processing and document preparation
• Photocopying and scanning
• Telephone handling and responding to queries
• Filing and record maintenance
• Purchase orders and expense vouchers
• Locker allocation and records
• Petty cash management
• Maintain adequate stationery and office supplies for the HR Department.
• Coordinate employee accommodation requests.
• Monitor employee facilities, including employee dining, lockers, parking, recreational facilities, and health club facilities, in accordance with organisational standards.
• Ensure Associates comply with grooming and uniform standards.
• Process HR correspondence and other documents within defined timelines.
• Prepare and circulate the monthly birthday list to relevant stakeholders.
• Share updated Associate lists with the Training Department.
• Issue Bonafide Letters and other employment-related letters as requested by Associates.
• Maintain and regularly update locker and locker key records.
• Perform any other duties assigned by the Human Resources Manager or Hotel Management.

Job Knowledge, Skills & Abilities

• Professional attitude with strong rapport-building and interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent telephone etiquette and customer service orientation.
• Strong organisational and time management skills.
• High level of accuracy, quality consciousness, and attention to detail.
• Sound knowledge of Human Resources practices and processes.
• Goal-oriented with a strong sense of ownership and accountability.
• Effective problem-solving and complaint-handling skills.
• Reliable, trustworthy, and committed to maintaining confidentiality.
• High level of integrity and professionalism.
• Flexible, energetic, and adaptable to changing business requirements.
• Demonstrates initiative, innovation, and creativity.
• Strong sense of urgency and ability to prioritise tasks effectively.Ability to work under pressure and meet tight deadlines.