Assistant Manager - Human Resource

Everise(India) BPO Services Private Limited; Mohali; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Everise(India) BPO Services Private Limited in Mohali, India, seeks an Assistant Manager - Human Resources Operations (back office) to serve as the single point of contact for HR back office activities, including employee records, joining and ongoing documents, payroll, and Workday updates.

You will coordinate with payroll vendors, prepare reports, manage queries, and ensure confidentiality while maintaining high service levels in a fast-paced office environment.

Formación

• Proven experience as an human resources/administrative position
• Hands on experience with an HRIS or HRMS (Workday)
• Basic knowledge of labor laws
• Excellent organizational skills
• Strong communications skills
• BS degree in Human Resources or related field or equivalent experience

Responsabilidades

• Handle more complex HR administrative inquiries and questions
• Assist with day to day operations of the HR functions and duties
• Compile and update employee records (hard and soft copies)
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
• Deal with requests regarding human resources issues, rules, and regulations
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
• Communicate with external agencies (payroll vendor)
• Properly handle complaints and grievance procedures
• Other duties as required

Conocimientos

Interpersonal skills

Communication skills

Organizational skills

Educación

BS degree in Human Resources or related field

Herramientas

Workday

MS Office

Descripción del empleo

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Assistant Manager - Human Resources Operations (back office)

Position Purpose:

Act as the single point of contact for all HR back office – employee records, joining and ongoing documents, payroll, workday updation, smooth communication and prompt resolution of all queries.

Principle Accountabilities (Key Result Areas)

• Handle more complex HR administrative inquiries and questions
• Assist with day to day operations of the HR functions and duties
• Compile and update employee records (hard and soft copies)
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
• Deal with requests regarding human resources issues, rules, and regulations
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
• Communicate with external agencies (payroll vendor)
• Properly handle complaints and grievance procedures
• Other duties as required

Attributes & Attitude

• Dynamic and dependable
• Customer & employee centric
• Ability to work under high pressure
• Highly organized with proven delivery of projects on schedule and on budgets
• Excellent interpersonal and communication skills
• Integrity and drive
• Energetic and Enthusiastic
• Prompt and fast paced
• Ability to provide a high level of customer service
• Ability to maintain a high level of confidentiality.

Knowledge

• Proven experience as an human resources/administrative position
• PC literacy (MS Office, in particular)
• Hands on experience with an HRIS or HRMS (Workday)
• Basic knowledge of labor laws
• Excellent organizational skills
• Strong communications skills
• BS degree in Human Resources or related field or equivalent experience

Job requirements:

• Willing to work 100% from an office location
• Willing to work in U.S. shifts (1830 hours India onwards)

We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal‑opportunity employer and a pleasant and supportive place to work.

We are a diverse and inclusive group of champions who learn from each other. Join us and become a champion of customer happiness!