Manager - Human Resource

Everise India BPO Services; Mohali; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Everise India BPO Services in Mohali is seeking an HR Manager to oversee the site HR function and drive employee satisfaction. The role collaborates with the VP HR and Operations Directors to position Everise as an employer of choice in the communities where we operate.

The manager coaches supervisors, engages floor teams, conducts focus groups, and implements action plans to improve performance while reporting benefits and policy information to staff and aligning cross-functional efforts with

Formación

• Bachelor's degree in related field required.
• 5–10 years HR management experience, preferably in a call center.
• Demonstrated skills in employee relations, benefits, payroll and compensation.
• Enthusiastic with leadership and strong communication abilities.
• Proficiency with Windows programs including MS Word, Excel, PowerPoint and Outlook.

Responsabilidades

• Provide coaching and support to supervisors to ensure client deliverables are met and Everise standards are adhered to.
• Be a regular presence on the production floor and actively interact with supervisors and associates to ensure engagement and proper system functioning.
• Conduct focus group discussions to understand voice of the employee.
• Create and implement written action plans to address underperforming associates and supervisors.
• Create local programs to attract, retain and engage employees.
• Report benefits, company policy, and other information consistently to all employees.
• Build strong relationships with cross-functional teams to achieve site goals.

Conocimientos

Employee relations

Benefits

Payroll & compensation

Leadership

MS Office

Communication

Organizational skills

Flexibility

Analytical skills

Problem solving

Educación

Bachelor’s degree

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Descripción del empleo

Position Purpose

The Human Resources Manager is responsible for the daily oversight and management of the Human Resources function at the site level. The Manager works hand in hand with the VP HR, Country Head-India, Operations Directors and other Managers to ensure that Everise is an employer of choice in the communities we do business in. The Manager will focus on delivering high degree of employee satisfaction, meeting teams on the ground, understanding concerns and resolving them either directly or in co-ordination with other stakeholders. Employee engagement and retention would be the principal KRAs for this position. The Manager supports operational objectives by achievement of program specific retention goals. The Managers role is that of a coach to the operations management team while holding his/her team accountable to ensure that departments goals are met.

Job Requirements

1. Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to

2. Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly

3. Conduct focus group discussions to understand voice of the employee

4. Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans

5. Create attract local programs that attract, retain and engage employees

6. Responsible for ensuring information is consistently reported to all employees regarding benefits, company policy, etc.

7. Build strong relationships with cross-functional teams to help deliver functional and site goals.

Qualifications

• Bachelor’s degree in related field from a college or university or equivalent combination of education and experience
• Five to ten years progressively responsible Human Resources Management roles preferably in a call center environment
• The ideal candidate will have demonstrated skills in employee relations (mandatory), benefits, payroll and compensation

• Enthusiastic and demonstrated leadership skills
• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance

Job requirements

Willing to work 100% from an office location

Willing to work in U.S. shifts (1830 hours India onwards)