Assistant Manager - Full UW - Chennai

Consolidated Analytics, Inc.; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Consolidated Analytics, Inc. is seeking an Assistant Manager – Operations in Chennai to lead day-to-day US mortgage underwriting processes, ensuring timely, accurate delivery while upholding quality, productivity, and client satisfaction.

You will manage a performance-driven team, monitor SLAs and risk controls, drive process improvements, and coordinate with stakeholders to align with US mortgage guidelines and SOPs.

Qualifications

• Experience in US mortgage Underwriting operations and SOPs.
• Minimum 2 years in an Assistant Manager role handling US Mortgage Underwriting.
• Knowledge of client guidelines and US mortgage regulations.
• Strong leadership and risk-awareness for process controls.
• Proficient in MS Office, especially Excel and PowerPoint.

Responsibilities

• Oversee day-to-day US mortgage Underwriting operations to ensure timely, accurate delivery.
• Monitor TAT, SLAs, productivity; drive improvement initiatives.
• Allocate work across the team based on volumes and priorities.
• Address bottlenecks and escalations promptly to maintain service levels.
• Lead, coach, and develop the operations team; support hiring and onboarding.
• Ensure adherence to SOPs, client guidelines, and regulatory requirements.
• Collaborate with stakeholders to align processes with client expectations.
• Prepare and maintain performance reports and operational documentation.

Skills

Team leadership

Communication skills

Analytical thinking

Decision making

Multi-tasking

Stakeholder management

Process improvement

Risk awareness

Education

Any Degree

Tools

MS Excel

PowerPoint

LMS/Workflow tools

Job description

About the Role

The Assistant Manager – Operations will be responsible for managing day-to-day operations of mortgage processes, ensuring timely and accurate delivery of services while maintaining high standards of quality, productivity, compliance, and client satisfaction.

The role requires strong knowledge of US mortgage operations, process management, team handling, performance monitoring, and risk controls. The Assistant Manager will work closely with internal stakeholders and management to drive operational efficiency, identify process gaps, implement improvements, and ensure adherence to client requirements and applicable US mortgage guidelines.

Responsibilities

Operations Management

• Manage and oversee day-to-day operations for US mortgage Underwriting processes, ensuring timely and accurate completion of assigned activities.
• Monitor workflow, productivity, turnaround time (TAT), and service-level agreements (SLAs) to ensure operational targets are consistently achieved.
• Allocate work effectively across the team based on volumes, priorities, and employee capabilities.
• Ensure smooth functioning of operations and proactively address bottlenecks and escalations.

Team Management

• Lead, guide, and support a team of operations professionals to achieve business and client objectives.
• Monitor individual and team performance and provide regular feedback, coaching, and performance guidance.
• Conduct team meetings, communicate process updates, and ensure employees are aligned with business expectations.
• Identify skill gaps and coordinate with training/quality teams to address development needs.
• Support hiring, onboarding, and workforce planning activities as required.

Quality & Compliance

• Ensure all processes are performed in accordance with defined SOPs, client guidelines, and applicable US mortgage regulations.
• Monitor quality metrics and work with the Quality Assurance team to identify recurring errors and implement corrective actions.
• Conduct root-cause analysis for operational issues and develop preventive and corrective action plans.
• Ensure proper documentation and adherence to audit and compliance requirements.
• Support internal and external audits by providing required documentation and process information.

Process Improvement

• Identify opportunities to improve productivity, accuracy, turnaround time, and overall process efficiency.
• Drive continuous improvement initiatives through process standardization, automation, and workflow optimization.
• Analyze operational data and trends to identify gaps and recommend appropriate solutions.
• Assist in implementing new processes, systems, and client requirements.

Client & Stakeholder Management

• Coordinate with internal stakeholders, clients, and cross-functional teams to ensure smooth delivery of mortgage operations.
• Handle operational escalations and ensure timely resolution of client or process-related issues.

Reporting & Documentation

• Prepare and maintain daily, weekly, and monthly operational reports covering productivity, quality, TAT, SLA, and other key performance indicators (KPIs).
• Track team performance against defined targets and provide actionable insights to management.
• Maintain accurate process documentation, SOPs, trackers, and operational records.
• Provide regular updates on business volumes, resource requirements, risks, and operational performance.

Risk Management

• Identify potential operational risks and implement appropriate controls to mitigate them.
• Ensure adherence to data security, confidentiality, and information-handling policies.
• Escalate critical issues and process risks to senior management in a timely manner.

Experience

• Minimum2 years of experience in Assistant Manager role handling US Mortgage Underwriting team (Live or Post close) can apply.

Education

• Any Degree

Knowledge

• Strong understanding of the US mortgage lifecycle
• Strong Knowledge on all 4c’s (Credit, Capacity, capital and collateral)
• Good knowledge of mortgage operations, Live or Post close underwriting, quality controls, and risk management.
• Familiarity with Conventional, FHA, VA, USDA , and other relevant US mortgage guidelines is preferred.
• Understanding of operational metrics such as productivity, quality, TAT, SLA, and capacity planning.

Required Skills

• Strong team leadership and people-management skills.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities and deliver results within tight deadlines.
• Strong knowledge of MS Office, particularly Excel and PowerPoint.
• Experience with mortgage workflow systems, operational dashboards, and/or LMS/workflow tools is preferred.
• Strong stakeholder and client-management skills.
• Ability to identify process gaps and drive continuous improvement.
• Strong attention to detail and commitment to quality and compliance.
• Ability to work effectively in a fast-paced, target-driven environment.