Quality Manager - US Mortgage Underwriting

Hyrix; Pune District; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Hyrix in Pune is hiring an experienced Quality Manager for the US Mortgage Underwriting process. The role focuses on quality, audits, compliance, and process improvements within underwriting operations.

The ideal candidate will drive quality excellence, lead a team, and ensure adherence to FHA, VA, Conventional, Jumbo, and agency guidelines while improving defect metrics.

Qualifications

• Extensive experience in mortgage underwriting quality and compliance.
• Proven leadership in quality management and process improvement.
• Experience with FHA, VA, Conventional, Jumbo, and agency guidelines.
• Strong auditing, analytical, and problem-solving skills.

Responsibilities

• Manage end-to-end Quality Assurance activities for the US Mortgage Underwriting process.
• Conduct quality audits of completed underwriting files to ensure adherence to investor and client guidelines.
• Monitor underwriting decisions for accuracy, consistency, and regulatory compliance.
• Analyze quality metrics, identify trends, and recommend process improvements.
• Perform Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA).
• Conduct calibration sessions with Operations, Clients, and Training teams.
• Prepare quality dashboards, MIS reports, and performance scorecards.
• Provide coaching and constructive feedback to Underwriters and Team Leaders.
• Ensure compliance with FHA, VA, Conventional, Jumbo, Agency, and Client underwriting guidelines.
• Support internal and external quality audits.
• Drive continuous improvement initiatives to enhance quality scores and reduce defects.
• Lead, mentor, and develop the Quality team.

Skills

US Mortgage Underwriting

Underwriting quality standards

Auditing & reporting

Client audits & governance

Stakeholder communication

MS Excel & PowerPoint

Job description

Dear Applicant, Hiring for Quality Manager - US Mortgage Underwriting Location - Pune US Night shift WFO Notice - upto 1 month Ctc - 18-22lpa (Depends on last drawn) Role : Quality Manager : 8–12+ years of overall experience in the US Mortgage Underwriting industry. Minimum 3 years of experience as a Quality Manager, Assistant Quality Manager, or Quality Lead handling the US Mortgage Underwriting process.

Job Summary

We are hiring an experienced Quality Manager for our US Mortgage Underwriting process. The ideal candidate should have extensive experience in mortgage underwriting quality, auditing, compliance, and process improvement. This role requires strong leadership skills, in-depth knowledge of US Mortgage guidelines, and the ability to drive quality excellence across underwriting operations.

Key Responsibilities

• Manage end-to-end Quality Assurance activities for the US Mortgage Underwriting process.
• Conduct quality audits of completed underwriting files to ensure adherence to investor and client guidelines.
• Monitor underwriting decisions for accuracy, consistency, and regulatory compliance.
• Analyze quality metrics, identify trends, and recommend process improvements.
• Perform Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA).
• Conduct calibration sessions with Operations, Clients, and Training teams.
• Prepare quality dashboards, MIS reports, and performance scorecards.
• Provide coaching and constructive feedback to Underwriters and Team Leaders.
• Ensure compliance with FHA, VA, Conventional, Jumbo, Agency, and Client underwriting guidelines.
• Support internal and external quality audits.
• Drive continuous improvement initiatives to enhance quality scores and reduce defects.
• Lead, mentor, and develop the Quality team.

Mandatory Skills

• Experience in US Mortgage Underwriting Quality is mandatory.
• Strong understanding of underwriting quality standards and mortgage compliance.
• Excellent auditing, analytical, reporting, and problem-solving skills.
• Experience handling client audits and quality governance.
• Excellent communication and stakeholder management skills.
• Proficiency in MS Excel, PowerPoint, and reporting tools.