Team Leader – Underwriting

Indecomm Global Services (India); Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Indecomm Global Services (India) is looking for an experienced Team Leader – Underwriting to provide guidance and management to a team of underwriters. The successful candidate will ensure adherence to best practices while achieving business objectives.

Key duties include supervising operations, conducting audits, and fostering team performance. A minimum of 3–4 years of management experience in underwriting is required, along with a strong grasp of U.S. mortgage regulations.

Qualifications

• Minimum 3–4 years of experience in team handling/management.
• At least 2 years of experience as a Team Leader in underwriting (mandatory).
• Strong knowledge of U.S. mortgage underwriting processes and guidelines.

Responsibilities

• Supervise day-to-day production workflows and manage work queues efficiently.
• Conduct regular quality audits and provide feedback to team members.
• Identify process improvement opportunities and drive operational efficiency.

Skills

Credit analysis

Team management

U.S. mortgage regulations

Process improvement

Communication

Education

Graduate in any discipline

Tools

MS Office Suite

LOS

LMS

Job description

We are seeking an experienced and dynamic Team Leader – Underwriting with a strong understanding of credit analysis, income and asset evaluation, collateral assessment, and U.S. mortgage regulations. The ideal candidate will lead, mentor, and manage a team of underwriters, ensuring high-quality output, adherence to SLAs, and continuous performance improvement. This role requires a proactive leader who can drive productivity, foster collaboration, and maintain compliance with industry standards while achieving business objectives.

• Supervise day-to-day production workflows and manage work queues efficiently
• Monitor workflow to ensure tasks are completed within defined timelines and SLAs
• Adjust workload distribution based on volume and traffic patterns
• Maintain and publish required operational and performance reports
• Conduct regular (weekly) quality audits and provide actionable feedback to team members
• Escalate performance or quality concerns to management in a timely manner
• Provide ongoing guidance, training, and floor support to team members and new hires
• Facilitate onboarding and certification of new joiners
• Conduct refresher training sessions as needed to enhance team performance
• Develop and implement performance improvement and disciplinary plans
• Ensure adherence to industry standards, compliance guidelines, and regulatory requirements
• Track and ensure achievement of daily targets and overall team SLAs
• Manage client interactions and support stakeholder communication
• Identify process improvement opportunities and drive operational efficiency
• Handle escalations and resolve issues effectively
• Perform additional responsibilities as assigned by management

Requirements

• Graduate in any discipline
• Minimum 3–4 years of experience in team handling/management
• At least 2 years of experience as a Team Leader in underwriting (mandatory)
• Strong knowledge of U.S. mortgage underwriting processes and guidelines
• Hands-on experience in conventional loan underwriting (mandatory)
• Knowledge of FHA and VA loan underwriting (preferred)
• Thorough understanding of U.S. federal and state compliance regulations
• Experience in client handling and stakeholder communication
• Expertise in income calculation, asset evaluation, credit review, and appraisal analysis
• Ability to identify red flags and assess underwriting risks
• Familiarity with fraud detection in closing and compliance documentation
• Strong knowledge of mortgage terminology and underwriting standards
• Proficiency in MS Office Suite, LOS, LMS, and Selling Guide tools
• Understanding of ISO-level reporting and documentation standards
• Strong analytical and decision-making skills
• Excellent verbal and written communication skills
• Strong presentation and reporting skills
• High attention to detail with problem-solving capabilities
• Ability to handle escalations and manage pressure situations
• Capability to document and define process requirements