Assistant Manager - Export Customer Service

Legrand; Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

Legrand in Mumbai seeks an Order Management professional to ensure seamless processing of purchase orders from group subsidiaries. You will book orders in ERP, validate details, and issue clear instructions to plants, warehouses and suppliers.

Maintain data accuracy and deliver timely status updates. You will coordinate with manufacturing for planning, track progress from confirmation to dispatch, and handle escalations to protect customer satisfaction.

Qualifications

• Graduate with strong coordination and stakeholder management.
• Excellent reporting and data management capabilities.
• Advanced proficiency in MS Excel.
• Strong communication skills (verbal & written English is mandatory).
• Highly organized with attention to detail.
• Proactive, “pushy” attitude to drive outcomes and meet deadlines.
• Customer-centric mindset.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Receive and review purchase orders (POs) from group subsidiaries.
• Perform order booking in ERP/system accurately and timely.
• Validate order details and ensure compliance with internal processes.
• Issue clear order instructions to plants, warehouses, and suppliers.
• Coordinate closely with manufacturing plants for production planning and execution.
• Follow up on item code creation and product master data readiness.
• Track order progress from confirmation to dispatch.
• Maintain regular communication with all stakeholders to ensure timelines are met.
• Provide regular order status updates to group subsidiaries.
• Prepare and circulate reports on order progress, delays, and key issues.
• Maintain and update MDD (Master Delivery Date) in the ERP/system.
• Participate in and drive periodic review calls with plants and subsidiaries.
• Act as the single point of contact for export order coordination.
• Proactively identify and resolve order-related issues.
• Ensure high levels of customer satisfaction through responsiveness and transparency.
• Manage escalations with a solution-oriented mindset.

Skills

Strong coordination

Stakeholder management

Strong communication skills

Attention to detail

Strong problem-solving

Analytical skills

Customer-centric mindset

Fast-paced adaptability

Education

Graduate degree

Tools

MS Excel

Job description

Job Description

The role focuses on ensuring seamless order processing, proactive communication, accurate reporting, and strong coordination with internal and external stakeholders.

Responsibilities

Order Management & Administration

• Receive and review purchase orders (POs) from group subsidiaries
• Perform order booking in ERP/system accurately and timely
• Validate order details and ensure compliance with internal processes
• Issue clear order instructions to plants, warehouses, and suppliers

Coordination & Follow-up

• Coordinate closely with manufacturing plants for production planning and execution
• Follow up on item code creation and product master data readiness
• Track order progress from confirmation to dispatch
• Maintain regular communication with all stakeholders to ensure timelines are met

Reporting & Communication

• Provide regular order status updates to group subsidiaries
• Prepare and circulate reports on order progress, delays, and key issues
• Maintain and update MDD (Master Delivery Date) in the ERP/system
• Participate in and drive periodic review calls with plants and subsidiaries

Customer Experience & Issue Resolution

• Act as the single point of contact for export order coordination
• Proactively identify and resolve order-related issues
• Ensure high levels of customer satisfaction through responsiveness and transparency
• Manage escalations with a solution-oriented mindset

Qualifications

Looking for Full-time Graduate

Strong coordination and stakeholder management skills

• Excellent reporting and data management capabilities
• Advanced proficiency in MS Excel
• Strong communication skills (verbal & written English is mandatory)
• Highly organized with attention to detail
• Proactive, “pushy” attitude to drive outcomes and meet deadlines
• Customer-centric mindset
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment