Assistant Operations Manager

Savino Del Bene; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Savino Del Bene in Mumbai, India, is seeking an experienced freight forwarding professional to manage daily sea export operations, ensuring timely processing and accurate client communication. You will handle billing, invoicing, and coordination with carriers, agents, and authorities, while upholding company KPIs and service standards.

The role requires 6+ years in export/logistics, a Bachelor or MBA, and strong English/Hindi communication.

Qualifications

• 6+ years of relevant industry experience.
• Bachelor or MBA degree.
• Experience in Customer Service & Operations.
• Exports experience is required.
• Good communication skills in English, Hindi & respective regional language.
• Confident, self-driven and a team player.

Responsibilities

• Communicate with clients to inform them about shipment status and ensure timely updates.
• Manage daily sea export operations to ensure smooth and efficient workflow.
• Monitor daily emails and communications with internal and external customers to maintain timely information flow.
• Ensure accurate billing and invoicing following client price agreements and communicate invoices professionally.
• Coordinate with carriers, vendors and customers for missing/damaged shipments and handle claims.
• Interface with authorities involved in daily operations.
• Monitor and improve daily procedures to meet company standards and KPIs.
• Resolve customer complaints and inquiries with appropriate guidance for order processing.
• Coordinate with shipping lines/co-loaders for arrival of shipments; procure invoices from relevant parties and book in system; manage invoicing and accruals.

Skills

Communication skills

Multilingual communication

English proficiency

Hindi proficiency

Team player

Education

Bachelor or MBA degree

Job description

• Strong professional communicational skills in order to deal with clients informing them about status of their shipments
• Responsible for timely completion of export jobs into the freight forwarding automation by managing the daily sea export in order to ensure smooth and efficient flow of operations.
• Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.
• Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.
• Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
• Interfacing with any authorities which are engaged in their daily work
• Monitoring and developing the daily work environment/ procedures to meet the company standard and the KPI to achieve the best results.
• Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.

Customer Service

• Good knowledge of handling different type of shipments.
• Well versed with various inco-terms.
• Co-ordination with Client, Overseas Agent for pre shipment activities.
• Co-ordination with Shipping Line / Co-loader for placing booking.
• Updating client on the status of the shipment.
• Sharing all drafts with clients & seeking approval.
• Sharing pre alert with the client.
• Opening job in system and updating all the fields.

Documentation / Operation

• Co-ordinating with the shipping line / co-loader for the arrival of the shipment.
• Procuring Invoice from shipping line / co-loader / CHA / Transporter and booking in the system.
• Well versed with Invoicing aspect.
• Good knowledge of managing Accruals in system.

QUALIFICATIONS & COMPETENCIES

Ø 6+years of relevant industry experience

Ø Bachelor or MBA degree

Ø Experience in Customer Service & Operations

Ø Exports Experience is required

Ø Good communication skills in English, Hindi & respective regional language, both oral and written.

Ø Confident, self-driven and a team player.