Assistant Manager - Debt Management Services - UNPL

Bajaj Finance; Mumbai Suburban; On-site; INR 350,000 - 750,000; Full time

Job summary

Bajaj Finserv Limited in Mumbai is seeking a Debt Management Specialist to lead delinquent account management, recover overdue payments, and maintain strong relationships with clients across the portfolio.

You will monitor performance, ensure compliance with legal guidelines during repossessions, keep precise records, and provide regular reports on collections, risks, and outcomes while coordinating with internal and external stakeholders.

Responsibilities

• Achieve collections targets by visiting customers and agencies.
• Monitor performance against parameters and provide updates.
• Ensure compliance with legal guidelines during repossessions.
• Maintain accurate records of interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Manage Daily DRR (Daily Risk Report).
• Develop strategies to improve collection rates.
• Coordinate with internal and external clients.

Job description

Job Summary

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.