Senior Executive - Debt Management Services - UNPL

Bajaj Finserv Limited; Durgapur; On-site; INR 400,000 - 700,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Debt Management Specialist to manage delinquent accounts, recover overdue payments, and maintain strong financial relationships with clients. The role focuses on achieving collections targets, visiting customers or agencies, monitoring performance, and ensuring compliance with legal guidelines during repossessions.

You will develop strategies to improve collection rates, maintain accurate records, provide regular reports, and coordinate with internal

Qualifications

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide updates.
• Ensure legal guidelines are followed while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop strategies to improve collection rates.
• Case-to-case tracking across portfolios.
• Resolution at per AOP within agreed timelines.
• Portfolio management and debt collection strategy.
• Risk management and regulatory compliance.
• Team leadership and vendor coordination.
• Co-ordinating with internal and external clients.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide updates.
• Ensure legal guidelines are followed while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop strategies to improve collection rates.
• Case to Case tracking across portfolios.
• Resolution at per AOP within agreed timelines.
• Portfolio management and debt collection strategy.
• Risk management and regulatory compliance.
• Team leadership and vendor coordination.
• Co-ordinating with internal and external clients.

Job description

Job Summary

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients