Assistant Manager - Debt Management Services - UNPL

Bajaj Finserv Limited; New Delhi; On-site; INR 300,000 - 520,000; Full time

Job summary

Bajaj Finserv Limited in New Delhi, India, seeks a Debt Management Specialist to manage delinquent accounts, recover overdue payments, and maintain strong financial relationships with clients. The role requires proactive collections efforts and rigorous compliance across all activities.

Responsibilities include leading collections operations, monitoring performance, maintaining records, providing regular reports, and coordinating with internal and external clients to optimize outcomes.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership
• Vendor Management.
• Co-ordinating with internal and external clients.

Job description

Job Summary

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership
• Vendor Management.
• Co-ordinating with internal and external clients.