Assistant Manager - Debt Management Services - UNPL

Bajaj Finance; Ernakulam; Vor Ort; INR 300.000 - 540.000; Vollzeit

Zusammenfassung

Debt Management Specialist at Bajaj Finserv Limited will manage delinquent accounts, recover overdue payments, and maintain strong financial relationships with clients. The role involves coordinating with internal and external clients and leading collection initiatives.

Responsibilities include targeting collections, monitoring performance, and ensuring legal compliance while repossessing products, with daily risk reporting and proactive strategy development to improve collection rates.

Aufgaben

• Achieve collections targets by visiting customers and agencies.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at or per AOP within agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Jobbeschreibung

Job Summary

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Responsibilities

• Achieve collections target by visiting customers/agency.


• Monitor performance against set parameters and provide regular updates.


• Ensure legal guidelines are complied with while repossessing products.


• Maintain accurate records of customer interactions and transactions.


• Provide regular reports on collection activities and performance.


• Handle escalations promptly and effectively to resolve issues.


• Daily DRR (Daily Risk Report) management


• Develop and implement strategies to improve collection rates.


• Case to Case tracking


• Resolution at per AOP with in agreed timelines


• Portfolio Management


• Debt Collection Strategy


• Target Achievement


• Regulatory Compliance


• Reporting and Analysis


• Risk Management


• Team Leadership


• Vendor Management


• Co-ordinating with internal and external clients