Assistant Manager Customer Operations

Gilbarco Veeder Root; Kamrup Metropolitan; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Gilbarco Veeder Root is seeking a skilled colleague for project operations, focusing on implementation, rollout, and service coordination across multiple stakeholders.

The role emphasizes contractor management, cross-functional collaboration with customers, field engineers, logistics, finance, and commercial teams, and strong MS Excel and ERP/IFS proficiency to drive timely project closures.

Qualifications

• Graduate/ Diploma/ Degree in Engineering, Business Administration, Operations or a related discipline.
• Relevant experience in project implementation, rollout, service operations, project coordination or commercial operations.
• Strong experience in contractor handling and coordination.
• Experience in coordinating multiple stakeholders including customers, contractors, field engineers, logistics, commercial and finance teams.
• Strong knowledge of MS Excel, including advanced formulas, Pivot Tables, lookups, data analysis and MIS preparation.
• Good working knowledge of ERP / IFS or similar business systems.
• Strong understanding of project documentation, invoicing and payment follow-up.
• Good communication, coordination and negotiation skills.
• Ability to independently monitor multiple projects and drive closure.
• Strong analytical and problem-solving capability.

Skills

Project implementation

Rollout management

Service operations

Project coordination

Commercial operations

Contractor coordination

Stakeholder management

MS Excel advanced

ERP / IFS knowledge

Invoicing / follow-up

Communication

Multi-project monitoring

Analytical / problem solving

Education

Engineering, Business Administration, Operations or related

Job description

Required Skills / Qualifications / Certifications / Tech Stack (List all)

Essential

• Graduate / Diploma / Degree in Engineering, Business Administration, Operations or a related discipline.
• Relevant experience in project implementation, rollout, service operations, project coordination or commercial operations.
• Strong experience in contractor handling and coordination.
• Experience in coordinating multiple stakeholders including customers, contractors, field engineers, logistics, commercial and finance teams.
• Strong knowledge of MS Excel, including advanced formulas, Pivot Tables, lookups, data analysis and MIS preparation.
• Good working knowledge of ERP / IFS or similar business systems.
• Strong understanding of project documentation, invoicing and payment follow-up.
• Good communication, coordination and negotiation skills.
• Ability to independently monitor multiple projects and drive closure.
• Strong analytical and problem-solving capability.

Preferable

• Experience in Oil & Gas / Retail Automation / Forecourt / Engineering Services / Project Implementation.
• Experience handling HPCL, BPCL, IOCL, Nayara or similar customer portals.
• Experience in VIM or customer-specific invoice submission portals.
• Experience in SOP implementation and process compliance.
• Prior experience in team handling / coordination of Field Service Engineers.
• Experience in project billing, receivables and collection follow-up.
• Strong ERP and MIS reporting experience.
• Minimum 5 years of relevant experience, preferably in project/service operations