M1 Manager - Customer Support

PayU; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PayU is seeking a results-driven Customer Support Operations Manager to oversee daily team operations and ensure high-quality service delivery. The role focuses on improving customer satisfaction, loyalty, and overall experience through strategic initiatives and cross-functional collaboration.

Responsibilities include training and coaching staff, analyzing feedback for continuous improvement, and monitoring KPIs to drive team effectiveness.

Responsibilities

• Manage and oversee the daily operations of the customer support team to ensure high-quality service delivery.
• Develop and implement effective strategies to improve customer satisfaction and loyalty.
• Collaborate with cross-functional teams to resolve complex customer issues and enhance overall experience.
• Analyze customer feedback and provide insights to identify areas for improvement.
• Train and coach team members to enhance their skills and knowledge.
• Monitor and report on key performance indicators to measure team effectiveness.

Job description

• Manage and oversee the daily operations of the customer support team to ensure high-quality service delivery.
• Develop and implement effective strategies to improve customer satisfaction and loyalty.
• Collaborate with cross-functional teams to resolve complex customer issues and enhance overall experience.
• Analyze customer feedback and provide insights to identify areas for improvement.
• Train and coach team members to enhance their skills and knowledge.
• Monitor and report on key performance indicators to measure team effectiveness.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.