Assistant Manager - CRM ( Real Estate )

Magneum Technology; Dadri; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Magneum Technology in Noida is seeking an AM/Manager CRM to oversee end-to-end customer relationship journeys, including post-sales activities, documentation till registry, collections, and resolution of customer issues.

You will coordinate with bankers, channel partners, and internal teams; ensure timely documentation; monitor grievances; and drive a customer-centric approach in a real estate environment.

Qualifications

• Bachelor's degree with 3+ years in CRM/real estate
• Experience in real estate CRM and post-sales activities
• Excellent communication and rapport-building
• Strong problem-solving for customer inquiries
• Familiarity with CRM tools
• Customer-centric and results-driven

Responsibilities

• Close agreements for buyers and sellers and manage documentation till registry
• Coordinate with bankers, channel partners and internal teams
• Strategize and achieve collection targets
• Monitor grievances and escalations from customers
• Provide timely, satisfactory solutions to queries
• Oversee registry process when required

Skills

CRM expertise

Post-sales

Communication skills

Interpersonal skills

Problem solving

Customer-centric

Education

Bachelor's degree

Tools

CRM software

Job description

We are looking for an AM/ Manager CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

Role & responsibilities

• Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
• Coordination with bankers, channel partners, internal team, and other departments
• Strategize & achieve the collection targets
• Monitor the grievances and escalations received from customers
• Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.
• Looking after the registry process at times .

Preferred candidate profile

• A bachelors degree with a minimum of 3+ years of relevant experience
• Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
• Familiarity with CRM software and tools.
• Results-driven with a customer-centric mindset.

NOTE: Candidate must know the the registry process and we are looking candidates only from Real estate background.